1 reviews | Active since Apr 2011
BAD BAD SERVICE
<p>I upgraded and had the phone delivered to my son. RAM did not give it to him since he did not have my ID. this is where my nightmare with VODACOM began. After an hour i still could not find somebody to assist me with a change of delivery address to have it delivered directly to me. One person even put the phone down in my ear and three other at upgrades just dropped the call as soon as i got through. FINALLY i got somebody to answer and he changed the address and PROMISED that the phone will be delivered today. BUT nothing happened and RAM said they are awaiting feedbcack from VODACOM. According to VODACOM, the address was NEVER changed and I was **** to. I have now been on the phone AGAIN with VODACOM for 3/4 of an hour just to change my address AGAIN. </p> <p> </p> <p>I am DISGUSTED with this service from Vodacom and want my phone delivered before tomorrow at noon. I have been a client for more that 10 years and this is the way I am treated???</p> <p> </p> <p>URGENT ATTENTION TO THIS MATTER IS REQUESTED!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
