Bad bad service

Item: Vodacom
Rating: 1

<p>I write on behalf of customer. Money was paid to them wrongfully on 30/8/2016. Up to date she is still trying to get money back. Know all of a sudden it was transferred to a company that was liquidated. She has to pay for there mistake to go ahead with business with the company. The don't give feedback or anything. </p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Oct 2016, 15:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Oct 2016, 15:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

07 Oct 2016, 15:40

This reply from Vodacom is just a promise that they won't keep. Ms Pienaar is everyday promise that somebody will contact her but she does not receive any calls. They just don't assist her.

's update07 Oct 2016, 15:40

Reviewer Update

This reply from Vodacom is just a promise that they won't keep. Ms Pienaar is everyday promise that somebody will contact her but she does not receive any calls. They just don't assist her.