Bad bad service

<p>In May 2016 Vodacom Direct contacted me about my data usage and offered a 2G + Wifi Router for R119 per month. I sounded more economical so i accepted. Within 7 days i realised carrying this wifi router around with my cellphone doesn't work for me and i contacted them to send everything back, as there is a 14 day money back guarantee. After phoning them twice, they eventually sent the courier to collect the package after 21 days. But for 3 months now, they still subtract R119 a month for this service. I have made probably 15 calls, spoken to the Cancellation Department, the Accounts Department, Vodacom Direct ... the one department doesn't have a clue what the other one is doing! I've finally managed to cancel the additional 2 G service, and they've put a stay on my debit order as Vodacom now owes me R360 already. NOW i get 10 calls a day saying i'm in arrears and they will cut of my service! Who does Vodacom have working in their Accounts Department? Are these people compitent at all? I asked to speak to a supervisor or manager...but then just get transferred to yet another department where i have to explain everything again! And after 3 months my query is still pending. Really??? Surely this is not rocket science?</p> <p>If they don't sort out this mess very quickly, i'm cancelling my contract with Vodacom, because this is just ridiculous!</p>