MP
Marlene P
1 reviews | Active since May 2019
13 Jan 2021, 09:45
Bad Bad Service
I have cancelled my contract last year first in August and instead they upgraded me. Eventually they reversed the upgrade and I told them to change my contract to pre-paid in November. Surprise surprise no sign of cancellation. I phoned in, they were extremely busy and I requested a call back. No call received
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Vodacom's replyOfficial
13 Jan 2021, 10:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jan 2021, 10:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team