Bad bad service

I took a contract with Vodacom last year November. It was unlimited data. I was told not activate the router until the first of December 2023.On the first when I activated the router was not working. I phononed their call center for assistance. Still the router did not work. I then took it Vodashop in Alberton. They checked it and confirmed that the router is faulty but they won't exchange it because I bought the contract on line. Tried calling their call center again.Their agents took me from one Pilar to another. I asked to speak to someone senior and they always told me someone will call me back Until today im still waiting to be called back. I've now taken a decision to stop the debit order. Maybe now I'll get a call from Vodacom since they are no longer getting my money 😕