BAD BAD CUSTOMER SERVICES

I have to log the same complaint and error every second day!!! When did vodacom stop caring for it's paying customers??? How can a customer log the same error with their fibre without you guys repairing it??? Instead you will send me an sms that my query has been closed!!! How is the query closed when no one contacted me??? How is the query closed when I'm still struggling with connectivity??? Do you know how frustrating it is to loose connectivity while working from home??? Do you want to start loosing more customers for you to start acting???? THIS IS TOTALLY DISGUSTING!!!!!!!!!!!!!!!!!!!