Bad bad customer service - online department

<p>I upgraded my contract to the wrong package by mistake, on the 6th of June 2017. Since then I have problems to just migrate my package from 2gig Data to a 2gig Data Topup. The new contracted was sorted out, and is on the Top up contract, but with regards to the upgrade, I was told to phone on the 1st of July 2017, which I did. </p> <p> </p> <p>The person at the online department, was very unhelpful, and even told me not to scream at her, even though I wasn't screaming, I just don't have a voice as I have the flu!!!!!!!</p> <p> </p> <p>This is so frustrating, absolutely nobody wants to or can assist, and it is not even a very difficult thing that I'm asking.</p> <p> </p> <p>I do what they tell me to do, and still it is a problem. </p>