Bad bad customer service from Vodacom

<p>I bought a portable wifi router from vodacom in September. The lady who sold me the router advised me that I must make sure that I call vodacom and ask them to cap the data usage and told me a lil story about what happend to her and she ended up paying R15000 to Vodacom. I definitely called vodacom 3 days later to ask them to cap it and make sure that I don't pay more than the amount we agreed upon which is R299. A month later I received a bill of R5852 (around that). I then called in to dispute that amount and explained to them that I called in and the consultant I spoke to advised me that it will not go over and above my limit, so I am astonished by the fact that my bill got to R5000> from the R299 I know. The dispute was logged on 2 November 2016 on 15 December I get a response that the billing is correct and I should pay R5000>. I asked them to listen to the call recordings to find out whether i did call and what did that consultant do after I was on the phone for hours to get to him then he still didn't do what I called him for. The number in question is: ********** . I don't want to go to the new year with such an issue. It's long overdue . I will go to the Ombudsman if this is not resolved asap.</p>