Bad bad customer service from Vodacom

<p>I have a very serious issue with Vodacom since Last year. I took up a contract with them in September 2016. 2days later after the activation of the account, I called them and asked one of their consultants to cap my account. I was told about smses which I will receive and even gave them an alternative number to send such smses. I never received those smses and later I received an exorbitant bill. I was unhappy about the resolution and I called them to inform about such. I never used the wifi router, because I was waiting for the feedback from Vodacom. No one bothered to update me about the progress of my query, and mind you, while I am waiting for the feedback the bill never stops going up and up. and now my contract is for R570 as opposed to the R299 I signed up for. Vodacom is so unfair to it's clients. CAN SOMEONE FROM VODACOM CALL ME. I MEAN SOMEONE WHO WILL HELP ME INSTANTLY. I AM TIRED OF THIS QUERY. IT IS LONG OVERDUE. my account number is: I ********** -8</p>