BAD BAD customer service from Vodacom

<p>It seems like Vodacom only responds to ones query only when it is directed via Hellopeter as opposed to their consultants at vodacom customer care. Which paints a picture that their consultants are practically ***********. Vodacom hasn't responded to my query which I logged on 29 December 2016. They are simply not taking me seriously at all. They don't care about their. I had a query about an exorbitant billing in which I made it clear to them that it wasn't my fault because I spoke to their consultant prior requesting for my data usage to be capped. Now all of a sudden its my fault and they even have an audacity to hand me over. As I am waiting for one query to be resolved 10 more problems are adding up and NO ONE bothers to call me and inform me about the progress of my queries. I am sick of this vodacom and I WANT TO CANCEL this contract and I will never even recommend it to any of my family members. This is a total nightmare in which I would go to the Ombudsman and inform them about their treatment towards customers. My number in question is: ********** 518. I want this resolved and cancelled ASAP.</p>