Bad bad customer service

I upgraded my business contract, made my number the main account and still can not activate my Apple Watch e sim

I’ve emailed customer services about 20 times I get a SMS saying someone has been assigned to my query, then within 5 minutes another SMS your service ticket has been closed.

What’s the point of emailing.

Can someone at vodacom activate my e sim, I’ve tried and keep getting an error saying “oops were experiencing a technical issue please try later.

I’ve been trying since my upgrade about two weeks now every day a few times I try. I’ve switched my cell and watch off and on it does this every time.

I upgraded from pre paid contract to smart more data contract because apparently pre paid can’t use the e sim on the Apple Watch. I also see I am being billed for oneNumber subscription which is to use the e sim but it doesn’t work.

Please fix this on your side Vodacom .