bad bad customer service and report request logged

I just need to say that Vodacom has the worst customer service consultant, I dont know how the hell do they hire such people. I have logged a request on the 09/03/2015 to have an amount charged on my account to be waived off and now everytime i call in the query is still on a pending status , however according to them i should have received fedback in the next 24 hours. Now everytime i call in their stupid call centre their consultants will either tell me they escalated it then i hear nothing from them. Now the last call i made today the consultant refused to give me his surname or his teamleaders name and surname. He placed me on hold for more than 20 mins saying he is going to call him but ended up hanging up the call. I am so ****ed with the service and i doubt i will ever recommend Vodacom to anyone, I need this service request logged on 09/3/2015 S3-8Z92F-FJ2EX SORTED ASAP AS I AM NOT WILLING TO PAY FOR WRONG CHARGE ON MY ACCOUNT.