JK
Jacque K

1 reviews | Active since Apr 2021

22 Apr 2021, 09:51

BAD BAD CUSTOMER SERVICE and DISHONEST SALES

In March 2021 I took out a Vodacom Fibre Contract Ref rence Number SR*** which would be through Metro Fibre and on inputing the address on Vodacoms website it was very clear that Fibre through Metro Fibre was available at my exact address on later investigation putting that same address into Metrofribre's web site it says fibre is not available (Vodacom was very quick to deliver the router to me!!) - on contacting Vodacom the answer was simple we cannot help you with any metrofibre Reference number etc etc etc contact them your selves now when you want to return the router and make other Wifi plans - its then all Metro fibre fault and dont want to discuss cancellation or at least assist in getting the problem solved!!

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2021, 11:00
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JK
Jacque K's update22 Apr 2021, 11:06
Reviewer Update
Go and Look at all complaints lodged with VODACOM this is there standard BOT Reply!!!!, with when the agent phones you nothing nothing changes as per the orginal complaint Metro Fibre even tells you that this is still a project in the works!!