SW
Scott W

1 reviews | Active since Mar 2014

23 Dec 2021, 05:39

BAD BAD CUSTOMER SERVICE.

I hope someone from Vodacom that gives a damn reads this. I’m fed up

RE: SR*** or SR***

I’m really really getting ****ed off. I’m now on my 10th day without out a fibre connection. It is really unacceptable! I have spent so much money on mobile data just to operate the bare essentials at home.

I’m tired of calling Customer Care, nobody there can enlighten me to when my Fibre will be restored, it’s just a waste of time and money calling you.. I honestly don’t think Vodacom Cares.

I pay almost 900rands a month for this service, I’ve had it installed for, I’m sure over 2years, I have never defaulted a payment however this is not the first my fibre has been down for over a week.

I expect a credit for at least 10days worth of service, I don’t see why I have to pay so much money for something I don’t have.

FIX MY FIBRE TODAY😡🤬

0
Replies (1)
Vodacom
Vodacom's reply23 Dec 2021, 06:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team