BAD BAD CUSTOMER SERVICE

I got a call from the upgrades department, and was told that my amount will stay the same. I checked my debits and was charged R351.07. I was also told I will get documents to sign, but never received it, but Vodacom continued with the upgrade. WORSE OF ALL, I contacted their call centre, spent 30mins on the phone, was BLIND transferred thrice and was told I can't speak to a manager, because they have teamleaders, even so, they refused to give me the number. I CANCELLED ONE CONTRACT, WILL SURE CANCEL MY PARTNER'S IN THE NEAR FUTURE.

The consultant then sent my reference number to an old number. Which was a previous complaint I had, whereby I receive SMS's for other clients accounts. How do you VODACOM protect personal information of your clients???