Bad Bad Customer Servic
This morning my husband( Ebrahim Lee) went to Vodacom in Canal Walk to find out about his dispute. The receptionist Mr Petersen said that he should go to the one in Bellville 46 Oakdale Bellville.
When he got there staff refused to let him in and the staff phyiscally come out to discuss his matter outside on the road.
This is totally unacceptable.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
06 Nov 2023, 14:00After waiting a while Menusher Alwah came out and brought me into the building. She however said that we should give her 24 hours to sort out our issue.
's update06 Nov 2023, 14:00
Reviewer Update
After waiting a while Menusher Alwah came out and brought me into the building. She however said that we should give her 24 hours to sort out our issue.
Vodacom's replyOfficial
06 Nov 2023, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2023, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
06 Nov 2023, 14:12Contact number ***
's update06 Nov 2023, 14:12
Reviewer Update
Contact number ***
Vodacom's replyOfficial
09 Nov 2023, 09:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query has been addressed by the relevant department.
Be advised M****hka has tried contacting you however there was no answer and then she called the alternate number and spoke to Carmen.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query has been addressed by the relevant department.
Be advised M****hka has tried contacting you however there was no answer and then she called the alternate number and spoke to Carmen.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2023, 09:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query has been addressed by the relevant department.
Be advised M****hka has tried contacting you however there was no answer and then she called the alternate number and spoke to Carmen.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query has been addressed by the relevant department.
Be advised M****hka has tried contacting you however there was no answer and then she called the alternate number and spoke to Carmen.
Regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Nov 2023, 13:55Can M****hka call me back I cannot get hold of Head Office because the number don't exist. Pumza at customer service just cut the call.
's update10 Nov 2023, 13:55
Reviewer Update
Can M****hka call me back I cannot get hold of Head Office because the number don't exist. Pumza at customer service just cut the call.