1 reviews | Active since Nov 2016

29 Nov 2016, 10:40

BAD BAD BAD Vodacom service and reception

<p>Good day,</p> <p>Since last week, the Vodacom reception was bad/poor/not existing !! On their website it is shown that that the coverage in our area is 4G. This is not true at all !!!</p> <p> </p> <p>We live on a farm outside Polokwane and as mentioned the reception is poor and sometimes non existing. Many of our neighbours changed and connected to a private service provider Capricorn Networks.</p> <p>Still... they have to pay their Vodacom contracts.....this is not fair at all !!! How can Vodacom expect me to pay my bills on time , but they don't come to the party by providing the service taht I am paying for.</p> <p>At this moment we only have Egde available. I also tried to call Vodacom customer care at 111 and 082111 to report this, but the calls cannot connect at all......</p> <p>This is so frustrating as I have a lot of work/admin to do online - nothing is possible !!</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team