EW
Eslyne W

1 reviews | Active since Aug 2021

03 Jun 2022, 10:35

BAD BAD BAD SERVISE OVERCHARGING

Good Day ;

I really have had it with VODACOM I FIRST had to wait from Jan 2022 for relocation to be done in March 2022.

Then as from the middle of March I still had to wait for a router that only came at the end of March and I was promise that I would not be billed for this month as did not use it but still got billed.

I am at a point I want to cancel this contract go to court and settle the matter there Now I get billed 2 months in a row double the amount I had to pay my contract is uncapped fiber for R599 per month

April -R1128.50 was deducted no communication what so ever and then Yesterday 1 May R1128.50 again attached my statements that I never missed payment as this is a debit order .

I need this money Back ASAP cause my entire budget is messed up because of Vodacom’s incompetency I would never refer anyone to you I was with Level 7 for more than 5 years and I never had one problem and will go back there without fail

YOUR URGENT ATTENTION WILL BE HIGHLY APPRECIATED ATTENDING TO THIS MATTER.

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2022, 12:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team