MM
Makgabo M

1 reviews | Active since Feb 2023

17 Jul 2023, 15:48

Bad bad bad service provider

I'd like to know why for a big development like Lion Pride Estate there is no network tower provided and we can only connect to Surf4life WiFi when they are providing us with such ********** service. When I first moved to Lion Pride I couldn't connect to a network at all until I signed up with them. I had a Vodacom Router but could not connect. Now I have connected to their WiFi (Surf4life) but I have endless problems with connectivity. I have to actually go out of the village just to make a phone call. Do they inform customers when they sign them up because I was certainly Nog informed that I will have no network and that I will also anly have to use Surf4life as a WiFi service provider. Shouldn't they gave made sure there's network before they even started building and now that they have already built are they doing anything about the network issues? Lots of people work from home and need to connect all the time. This is so frustrating. Is Central Development benefitting from this whole WiFi business and if they are benefiting why are they not making sure the service provided is satisfactory to residents here?

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2023, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team