BAD BAD BAD Service on accounts

<p>I took out a new contract (R229.00) with Vodacom on the 29th of July 2016. I have an existing account with them from 2001/2002. </p> <p>On the 1st of August, they deduct an amount of R207.00 from my account. They do not normally deduct the money in advance but add it to my invoice (Including this one, I have four contracts with them). I called them to find out what was the reason for the money being deducted. The first lady told me, it was for the contract fee. When I told her that the contract was done through Vodacom-online and that you do not have to pay any contract fees when you make use of them, she logged a call for them to refund me the amount.</p> <p>I received a message that a credit note was issued for the amount of R97.00. I phoned again, to ask what happened to the rest of the amount of R207.00. I was told that it was for the airtime that I already received for the three days that I had the phone. I accepted that.</p> <p>Then on the 4th of August they deducted another amount of R207.00 from my bank account. And from there everything just escalated. I have been on the phone with them for two days. You phone the one number, they tell you that you are in the wrong department and have to phone this number. You phone the number that they gave you. Sorry, you are at the wrong department you must phone the first number again. And then you start…phone one number, phone the second no, phone the first no, phone the second no…And if you are very lucky their systems will be on-line or the line will not be cut before anyone answer.</p> <p>One lady was so nice to send me the invoice that I can see what I was billed for. Shocking!!! I was billed for three contracts. Two that I do not have. I believe it can be because I did a sim swap to keep the old number. I must phone cancellations department to cancel the other contracts before we will be able to assist you further…Cancellations department listen and they cut off the call. That is another problem I also encounter with them.</p> <p>I was invoiced up-to-date for the amount of R775.00 in total (after the credit note was added). I obviously do not get any assistance from Vodacom. Hope this will get them to sort out my query.</p>