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Charne G

1 reviews | Active since Nov 2020

04 May 2021, 11:14

Bad bad bad service from vodacom fiber!

So vodacom is out there sending people to your home so that they can get clients to sign up for fiber. All good and well, it saves the citizens time from going in store. BUT! The sales agents are actually lying to us by telling us that we do not pay a cent until the fiber is installed. I connected my LTE device to my vodacom app, and for the hole of April 2021 it showed me a bill of R39.90. Today the 4th of May 2021, I opened the app to see if I can check the usage as I most definitely don't wanna be billed for out of bundle data. To my surprise, vodacom is billing me R599 for the entire month of April, where as i was told i will not pay a cent until the Fibre is installed and there after I'll pay R450 PM! So i called and disputed this, the guy on the phone sounded annoyed with me and said it will take 7 to 14 working days for this dispute to be solved. HELLO! Why is vodacom billing me for this LTE device? First of all, since the day it was delivered I've had connection issue's and every week i am calling vodacom to find out what's going on and not one of the people i spoke to in the fiber department explained to me that i will be billed for this service that i am not even using because the signal is ALWAYS BAD, and we have to restart this device on a daily basis. Also, the guy I've spoken to today tells me that the full 100 GIGS is still there. Doesnt that just show that we are unable to use this service? Why bill me for something i didnt sign up for? Am i supposed to suck R599 out of my thumb? This is bull**** and yes we as clients also have rights. I want this matter sorted out because i refuse to pay for a service that i am not able to make use of! Why did the agents not inform the clients that they will be billed for this LTE device and service in full if fiber is not installed within the first month of receiving the device? I am willing to pay for fiber and not for this bull**** that I received from vodacom. I am not going to let this rest until it is sorted. This is ********** as far as i am concerned, and clever enough the sales agents are told to get our bank statements and details to put a debit order in place so that vodacom can be sure they get their money. What about the lies we were told in order for vodacom to make this money? What about us as clients?

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Replies (3)
Vodacom
Vodacom's reply04 May 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CG
Charne G's update04 May 2021, 17:14
Reviewer Update
I will be waiting on vodacom to get back to me. I have been a vodacom customer for years and i expect to be happy when this issue is resolved.
CG
Charne G's update07 May 2021, 18:24
Reviewer Update
They were in contact with me about the cancelation but nothing is being done about the fact that vodacoms agents **** to me and so many other people about not paying anything until the fiber is installed, so what is going to happen about that? As I am most certainly not prepared to pay a bill of R599. Where do u expect me to get that kind of money? This fault lies with the person who signed me up and **** to me about the fees involved. Somehow u people are not prepared to take responsibility for this and making it to be my fault. Oh no, i will not stand for this. The least u people could have done was give me a discount on this bill as this was not told to me at all about paying for an LTE service after the 1st month. I was told nothing needs to be paid from my side not until fiber is installed and activated. I want the person who signed me up and he must pay 50% of my bill as this issue started with him. Thank u very much for not assisting me at all.