Hellopeter
Share Your Experience
EB
ELBIE B

1 reviews | Active since Apr 2018

22 Jul 2019, 14:59

BAD BAD BAD SERVICE FROM VODACOM AS ALWAYS

I took out a fifth contract from Vodacom in December 2018 which between them and Apple Eastgate, they totally messed up. I tried to buy a vehicle a month ago, according to ITC I owe Vodacom close to R29 000.00, Vodacom disagree, they only pick up my normal amount of all my contracts which comes to R3900.00. I've spoken to about 50 different people so far and everyone has a different arrogant story.

I then got through to their "Collections" department and spoke to Ashwen/Patricia, they both promise to get back to me, it's now 3 weeks and I am still waiting. If this is not sorted I can't by a new vehicle.

Is this the way to treat a loyal customer????????????????????????

Well this was the last, I'm done with Vodacom, I'm taking you to the Umbud as well.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2019, 15:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EB
ELBIE B's update25 Jul 2019, 08:00
Reviewer Update
I've send a complaint through against Vodacom on Monday the 22/07/2019 and got a reply that they would contact me, up to now no call from them, says a lot from them as a well know company.









BAD BAD BAD SERVICE FROM VODACOM AS ALWAYS

ELBIE B | 22 Jul 2019, 14:59

I took out a fifth contract from Vodacom in December 2018 which between them and Apple Eastgate, they totally messed up. I tried to buy a vehicle a month ago, according to ITC I owe Vodacom close to R29 000.00, Vodacom disagree, they only pick up my normal amount of all my contracts which comes to R3900.00. I've spoken to about 50 different people so far and everyone has a different arrogant story. I then got through to their "Collections" department and spoke to Ashwen/Patricia, they both promise to get back to me, it's now 3 weeks and I am still waiting. If this is not sorted I can't by a new vehicle. Is this the way to treat a loyal customer???????????????????????? Well this was the last, I'm done with Vodacom, I'm taking you to the Umbud as well.