Bad bad bad service from Vodacom!

Item: Vodacom
Rating: 1
Author: Letitia N

A friend of mine has been trying to get hold of Vodacom cancellations since yesterday. Holding n for 10- 20 minutes per call and then they cut the call. The mistake is on their side as they have been charging her R65 per month for the last 25 months for a simcard that she has never received.

Funny how when they make money they can ignore you!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Dec 2020, 13:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Dec 2020, 13:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Letitia N's updateReviewer Update

01 Dec 2020, 13:58

No one is able to assist us and they keep on dropping the call after 10 minutes.

Please phone her back. ***

Letitia N's update01 Dec 2020, 13:58

Reviewer Update

No one is able to assist us and they keep on dropping the call after 10 minutes.

Please phone her back. ***

Letitia N's updateReviewer Update

01 Dec 2020, 14:05

We even went into the Vodacom store and they told us to phone the *** nr. 10 minutes on the call and Vodacom drops the call.

That not nice and I have never had such bad service from Vodacom.

Letitia N's update01 Dec 2020, 14:05

Reviewer Update

We even went into the Vodacom store and they told us to phone the *** nr. 10 minutes on the call and Vodacom drops the call.

That not nice and I have never had such bad service from Vodacom.