BAD BAD BAD SERVICE

Item: Vodacom
Rating: 1
Author: seshleigh S

DISGUSTING BAD SERVICE FROM VODACOM !!!!!!!!!!!!!!

I JUST GOT OFF THE PHONE WITH MINA AND SHE ADVISED ME THAT I HAVE A CONTRACT THAT DOES NOT ALLOW ME TO RECHARGE WITH VOUCHERS ???????????WHAT THE HELL IS THIS HOW DOES A FEMALE NOT BEING ABLE TO RECHARGE IF I NEED TO ???? DOES VODACOM WANT TO TAKE MORE AND MORE DAMN MONEY FROM ME ALL THE DAMN TIME !!!!!!!!!!!!!!!!!!! THE SALES CONSULTANTS DON NOT LISTEN AND DONT UNDERSTAND SIMPLE ENGLISH THIS WAS SUPPOSED TO BE A DAMN UPGRADE THE SAME PACKAGE AND A NEW DEVICE.

NOT THAT THE HUAWEI DEVICE IS ACTUALLY TREATING ME WELL ITS UP TO **** TOO

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Replies (2)

seshleigh S's updateReviewer Update

04 Dec 2023, 17:49

After upgrading with vodacom and being a customer for the past 8 years the third final upgrade was the last straw for me.
Vodacom decided to upgrade me to something totally different from my previous packages and now I'm unable to purchase airtime?
How vodacom? Why? For what? For who? Why do change things and don't consider the customer? Vodacom representatives are rude and unprofessional at all times vodacom insurance which is Smollan iTrade this is very bad service Vodacom you better get a manager to call me before I take this to the CEO

Please do not upgrade with vodacom and smollan
Vodacom was billing me for a device which I have not been using for the past 7 years which only got canceled today by Smollan AUH vodacom and their insurance is up to nonsense!!!!!

seshleigh S's update04 Dec 2023, 17:49

Reviewer Update

Vodacom's replyOfficial

05 Dec 2023, 07:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Dec 2023, 07:34

Official