Bad Bad Bad service

I'm having a very difficult time with Vodacom. I open a Fiber line and was activated on the 4th July 2023. I asked for a in house relocation and after numerous of calls made to Vodacom they finally did it on the 28 July 2023. Before the 28 July I was offline and was switch back on the beginning of Aug 2023. On the 15 Aug 2023 up until today I'm off line. My account was debit for a entire month fees. Hence I did not use the service of Vodacom for the entire month. I phone everyday and get everyday different answers from different people. The agent's are bad and useless they damaging the brand of Vodacom so bad. I ask last week Wednesday that they please cancel is line and the lady was rude and said no they can't. I signed up for this and I must wait until they resolve it. My question is will I be debited every month and me as the client must just wait until someone comes one day to help me. Vodacom is blaming Vumatel and Vumatel is blaming Vodacom. I really don't want to be part of the circus business all I want is to get my money back that I paid on the 20 Aug 2023 and cancel this line please. What a inconvenience caused.