Bad Bad Bad service

Hereby I just want to confirm the cancellation of the fibre to Quibeba 14, Richards Bay.

Previously when I want to cancel and a report on Hello Peter, I was asked to give Vodacom a change to solve the problem.

But on Monday 2 June 2025 the internet was down till today. A call was logged on Tuesday morning 3 June 2025. (SR***) Day after day I followed up, with no help. Then we complained on Hello Peter and suddenly I received a phone call.

A technician would been at the house on 13 June 2025 at 16h00. This person was from Vodacom Hello Peter. But guess what no one pitched. When I phoned on Friday night I have been told that the technicians were so busy that they could not make it. On Saturday 14 June 2025 the person from Hello Peter phoned me to find out if the technician were at the house.

To his surprise I told him that no one came on Friday and the person who I spoke to on Friday night said they were very busy.

I told him it is ok, I am going to cancel the fibre line.

Due to a long weekend I only could cancel the line today. I spoke to Saschin and received above Reference no.

I also told him, that this I a cancellation with immediate effect. He asked can I give vodacom another change and I said NO!

I already spoke to my lawyer and the fact that the fibre is down for more than 14days is actually breach of contract. So please this is my final mail. Vodacom wont charge me for a 30 day cancelation.

I will take this further if I need to.

I am also going to post this email now on Hello Peter.