1 reviews | Active since Oct 2016

04 Oct 2016, 20:35

Bad bad bad service

<p>A month ago we had a problem with vodacom our internet acces was of no internet no whatsapp it took them two weeks to sort it out. Since then our phones stays on H it is a struggle to use the internet it keeps on saying internet connection lost. Most call that i recieve is cut of calls or it rings on the caller side but not on my side. My phone does not even have a miss call sms or nothing. When i called vodacom they told me that what do you want me to do? They have to put up towers in pta before all of this **** we had lte in sasolburg and in pta now only H. When i tolled her that but vodacom wants me to pay my bill every month se said yes i should pay and i said no i pay for a service and that i dont have. They dont want to cancel my contract without me.paying the penalties and i will not pay. Vodacom is ****ing me off in the sence that im paying again for a service i do not get. My 2x2gig data is going to expire the end of this month R500 data down.the drain. WHAT ARE YOU GOING TO DO ABOIT THIS VODACOM. I AM FEd up with this</p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team