Bad bad bad service

<p>Mariëtte Maree<br />870 ********** 082<br /> ********** </p> <p>Re: Cancellation of Contract / Complaint</p> <p>Good day<br />I have done a change of ownership at the Vodashop Goldfields Mall with James on 15/08/2016 from Ellen Susanna Maree <br />(600 ********** 082) to myself Mariëtte Maree (870 ********** 082) on 20/08/2016 I have received a sms (Dear Mariëtte Maree, your Transfer of Ownership Order 1- ********** 0681 for your Vodacom number ********** 3682 has been completed.) I wanted to do this since April 2016 but could not be done due to Vodacom changing systems. In other words Vodacom could not help a customers because of their problems.<br />With this sms have understood that the debit order will go off from my account, which did not happen. This was not a problem as I thought that it was made too late to change the banking details.<br />On 17/09/2016 I have received an sms (Your Credit Limit Bar has been activated. To view balances, buy bundles & save dial *111# or visit vodacom.mobi.) I ignored this sms as I have a Topup account. After this I could not make a call, use the internet, receive emails or use whatsapp. I called the Call Centre (111) and the lady told me my account was with R2000 in arrears. I called James for the Vodashop and the said he will sort it out. I went into the shop and he said no the call centre has made a mistake and then assisted me with this problem. Since Saterday upto 24/09/2016 this was the story every morning. Then this is how I have to start my day by making a call to Call Centre and repeat the same story every day. Just to be on the phone for an hour because with my 1st call the operator can not assist me and then I have to call back. How annoying this is to start my day with a fight and explain to them I do not owe Vodacom any money please deactivate my credit limit. I called ********** on 19/09/2016 to ask them for a premature cancellation amount they could not assist me because this account does not belong to me. I insisted to speak to a supervisor or manager they transfer my call to a Team Leader a very rude lady. And upto today she did not call me back or have sent me a premature cancellation fee nor did she called the "owner" to get permission to log into this account.<br />My line have been suspended from 23/09/2016 @ 6:45 I called Call Centre to deactive my credit limit and they told me to restart my phone and it will be reconnected. I did this and still suspension. After this I have made so many calls to the Call Centre to please help me sort out this issue. No one could of did help me. I called Vodashop using another persons telephone to please assist me, this also without any help. At 16:30 I called again the Call Centre and asked them please help I am losing business I can't use my phone to do anything. They instructed me to switch off my phone for a hours and then everything will be ok. Today 24/09/2016 @ 17:00 I still don't have service or help. Not even 1 person from Vodacom has contacted me and asked me if my line is working. <br />I have my own business I am on the road all the time and when I am at home 60km from any town and with a very small baby. This is my problem without a phone how safe am I? <br />Where will I get help when I need it. Because of this bad service from Vodacom on Friday I have lost a lot of business. Who will be responsible for my lost of income??? I had to call the Call Centre to call my client for the appointment I had with them how professional can I be??? <br />I couldn't pay any of my employees on time because I couldn't connect with cellphone banking or with my banking App. This costs me extra banking fees because of Immediate payment plus I had to use another persons cellphone to make calls and I had to pay for the usage. So this means I had double expenses because of this terrible service from Vodacom. If I had notice that my line would be suspended I would have made other arrangements.<br />I want my Vodacom Contract to be cancelled A.S.A.P I will cancel my debit order because I do not get the service that I am paying for. I will not keep my side of the contract if Vodacom doesn't have the decency to keep their side of the contract. And if they felt that they should have a reason to suspend my line they should have informed me 24 hours in advance. Like I said I have lost a great amount of business, me and my baby is not safe without a working phone. <br />Upto today I don't know the reason why my line has been suspended. <br />I am very disappointed in Vodacom and I no longer wish to do business with a company that doesn't look out for their clients. I want this cancellation without any costs because this whole issue have nothing to do with me. <br />Regards<br />Mariëtte Maree<br />24/09/2016</p> <p> </p> <p> </p>