BAD BAD BAD SERVICE !!!!!!!!!!!!!!!!!!!!!!
I got my phone on contract last Monday, 15 April 2019 via Ram. I took my phone on Monday, 22 April 2019 to Vodacom Greenacres and the lady said that it will be ready on Friday 26 April and the phone fell out of her hand. I phone them this morning 24 April and the manager said sorry and they waiting for parts to fix the phone and its out of 7 days. I told him I need a new phone. The Manager said that I need to wait anther 4 to 5 days for feedback. It's not acceptable. According to me it's in 7 days. I NEED A NEW PHONE AND WILL NOT WAIT ANY LONGER FOR IT. If no is coming back to me. I will take this matter forward to the CONSUMER BOARD.
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Replies (3)
Vodacom's replyOfficial
24 Apr 2019, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Apr 2019, 15:44Dear Leandra,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 15:44
Official
Dear Leandra,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
01 Feb 2020, 22:00Until now the phone is giving problems. When someone phone screen are just blank. I can't even even answer the phone. Never in my life I am going to get another contract phone from them
's update01 Feb 2020, 22:00
Reviewer Update
Until now the phone is giving problems. When someone phone screen are just blank. I can't even even answer the phone. Never in my life I am going to get another contract phone from them