1 reviews | Active since Feb 2018
BAD BAD BAD SERVICE
Today on 08/11/2018 I came to realize that I was almost paying R 700.00 per month for subscriptions that I was not even aware of exists. The lady quickly read it to me very vaguely and then blocked the subscriptions. When I insisted that I need a breakdown of what the subscriptions was she said that it has been blocked so now she cannot tell me what they were. I kept telling her that I need a breakdown of what the subscriptions was but she cannot help me. I am so fed up with Vodacom that I am currently looking at different companies. Then a customer care consultant called me to find out why I rated Vodacom badly. But the enthusiasm she had helping me was to die for. She was so unprofessional I could vomit. I suppose you will always just be a number and that they do not care.
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
