NO
Nico O

1 reviews | Active since Feb 2018

08 Nov 2018, 11:16

BAD BAD BAD SERVICE

Today on 08/11/2018 I came to realize that I was almost paying R 700.00 per month for subscriptions that I was not even aware of exists. The lady quickly read it to me very vaguely and then blocked the subscriptions. When I insisted that I need a breakdown of what the subscriptions was she said that it has been blocked so now she cannot tell me what they were. I kept telling her that I need a breakdown of what the subscriptions was but she cannot help me. I am so fed up with Vodacom that I am currently looking at different companies. Then a customer care consultant called me to find out why I rated Vodacom badly. But the enthusiasm she had helping me was to die for. She was so unprofessional I could vomit. I suppose you will always just be a number and that they do not care.

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Replies (2)
Vodacom
Vodacom's reply08 Nov 2018, 16:08
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply12 Nov 2018, 09:59
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team