BAD BAD BAD SERVICE

<p>I have been a Vodacom customer for more than 10 years with an average bill of between R600 and R800 p.m. I subscribe to an option where i have been getting an sms daily for the past 9 and a half years to inform me of my daily account balance. I realized a few months ago that I am not getting that sms anymore and I contacted Vodacom about that. I am still not getting it but am being charged for it on my account still. All of a sudden, I am being billed R1100, R1300+ and R1346+ for the past 3 months. I am not getting an itemised invoice/statement like I did before so there is no way for me to check why I am being billed these rediculous amounts!! I phoned last week and was told that they will get back to me within 48 hours. No one phoned me and when I phoned again yesterday MANDLA told me that she could see on the system that the query has been solved and my account will be credited with data. I said but i need to know what I will be credited with and why I am being charged this much to start with. I said that the daily sms helped and I would phone immediately if I saw that my account was so high all of a sudden. MANDLA said that I will not be getting a daily sms any more because of their network and that it is my responsibility to check my balance every now and then. I wanted to know why I am being billed for this service if it cannot be offered. She said that I can move to another network if I wanted to, she cannot force me to stay with Vodacom. I have always paid my account 100% and to be treated like this when I am doing excactly what she's telling me to do (checking and querying my balances) shocks me. IS THIS THE WAYS VODACOM DOES BUSSINESS??? </p>