Bad Bad Bad Customers Services

Good day Tokelo,

JH BOOYENS - I***-9

We refer to above matter as well to all previous inquiries about our Fiber reallocation and arrears account. Unfortunately we did not get any feedback from you.

My wife contacted you on the 15 June 2021 and you told her that you will contact her back, but No feedback yet.

I sent many many emails to the following:

***, ***, ***, Dinovan Windwaai (VD) <***>

but NO ONE COMES BACK TO ME OR MY WIFE.

My wife went to Knysna Vodacom shop to assist her and every time they told her they will get back to her but NO ONE DO.

I want to know if you are proceeding with our fiber reallocation or must we apply for it private.

This is really a very bad situation for us and VERY BAD CUSTOMER SERVICE WE AS CLIENTS RECEIVED FROM YOU ALL.

IN ALMOST 3 MONTHS NO ONE COULD HELP OR ASSIST US IN THIS MATTER❗❗❗ AFTER MANY PHONE CALLS AND EMAILS AS WELL THE VISIT TO YOUR VODACOM SHOP IN KNYSNA❗❗❗❗❗❗

PLEASE LET ME KNOW IF WE HAD TO CANCEL ALL OUR CONTRACTS WITH VODACOM AS WE GET NO ASSISTANCE WITH YOUR PEOPLE. WE WILL NOT PAY ANY CANCELATION FEE AS VODACOM CUSTOMER SERVICES IS THE REASON IF WE CANCEL ALL OUR CONTRACTS WITH VODACOM.

Vodacom do not assist my Wife regarding our Fiber reallocation and our account. I am working in America and can not call Vodacom. Vodacom demand payment for Fiber and say our account is in arrears but it is NOT. From 23 April 2021 we did not have fiber, we await for reallocation, why do we have to pay for something we dont have use of. My wife try to sort things out but Vodacom dont want to assist her.

WE HAVE ALL THE PROOF AS WELL DO VODACOM WHO RECORDS ALL PHONE CALLS.

I HOPE WE GET URGENT FEEDBACK FROM YOU.

KIND REGARDS JH BOOYENS