MH
Mahida H
1 reviews | Active since Jun 2019
11 Jun 2019, 20:22
bad bad bad customer service
I have placed a new contract with vodacom. I am a loyal client with a good profile. My contact has been Approved the SAME DAY. YET IT GOT ALLOCATED TO A LAZY CONSULTANT. ITS BEEN A WEEK AND IM STILL WAITING. ON PLATFORM IT STATES NEXT DAY DELIVERY. YET IM STILL WAITING. THEN THIS LADY HAS THE NERVE TO HAVE AN CHEECKY ATTITUDE!!! I WOULD CANCEL ALL MY CONTRACTS IF I HAD THE FUNDS... THE WORST SERVICE EVER
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Replies (2)
Vodacom's replyOfficial
12 Jun 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Jun 2019, 10:42Dear Micheala,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply19 Jun 2019, 10:42
Official
Dear Micheala,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)