bad bad bad bad very bad customer service

Bad bad very bad service to me the low black income earner, thank you for your bad service. You have shifted me to the pool of individuals diagnosed ith mental illnesses.

Your people called me in May asking me to upgrade a Sim card I have lost, I agreed cause I needed a data plan, I told them from me to upgrade I gonna need a new Sim cause I lost the other one they agreed to deliver it. It's been over a month now waiting for the I'm card. But they have the audacity to go into my account and take money for a service that has not been rendered to me. I've been calling then since early June to get this simcard everytime they say it will be delivered in the next working days, I don't know if their working day is a whole month or it's just a service directed at me for being black.

Lately I've been requesting to cancel they telling me that they going to give me penalties to cancel early. But hy am I being penalized as vodacom is the one that infringed on our agreement why don't they pay me interests on the money I've paid and a refund. VODACOM IS NOT GOOD FOR MY HEALTH THIS IS NONSES.