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Hendrik B
1 reviews | Active since Sept 2016
17 Oct 2019, 11:20
Bad Bad Bad Bad Service
Bad bad bad. 7 weeks ago I acted upon a deal from Vodacom. I have been trying my best working with their call centre but they simply cannot provide answers to a simple request. Needless to say that 7 weeks later I still have not received the Apple Watch as part of the deal.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Oct 2019, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Hendrik B's updateReviewer Update
18 Oct 2019, 16:38All that the consultant did was to put me in contact with the person that does not help me.
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Hendrik B's update18 Oct 2019, 16:38
Reviewer Update
All that the consultant did was to put me in contact with the person that does not help me.
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Hendrik B's updateReviewer Update
29 Oct 2019, 17:35Dear Consumer Website Team - Whoever told you that I have received telephonic feedback is lying. Nobody has called me, neither have I been informed of the turnaround time for the Watch. WOW, what a bunch of *****. On 2 Sep 2019, I do an upgrade. On 29 Oct I still do not have my advice. On 18 Oct 2019, I reach out to the CEO, not even the CEO office has been any help. I reach out on HelloPeter on 17 Oct 2019, and on 29 Oct 2019 no device yet. How *********** can you be? Why is this so difficult?
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Hendrik B's update29 Oct 2019, 17:35
Reviewer Update
Dear Consumer Website Team - Whoever told you that I have received telephonic feedback is lying. Nobody has called me, neither have I been informed of the turnaround time for the Watch. WOW, what a bunch of *****. On 2 Sep 2019, I do an upgrade. On 29 Oct I still do not have my advice. On 18 Oct 2019, I reach out to the CEO, not even the CEO office has been any help. I reach out on HelloPeter on 17 Oct 2019, and on 29 Oct 2019 no device yet. How *********** can you be? Why is this so difficult?