JC
Johannes C

1 reviews | Active since Apr 2017

17 May 2019, 17:33

Bad bad bad bad service

Middag Vodacom. Daar is dinge wat ek haat en dit is as iemand vir my lieg of van my steel. Nou Vodacom, julle is ’n donnerse klomp *****s. Nou Maandag 13 Mei 2019 om 08h37 koop ek 1.5 GB en 30 Mb data. Vir daardie dag, vanaf 00h00, het ek al 404.25 Mb van ’n wi-fi af- en opgelaai. So dis ’n totaal van 1.8 GB data wat ek gekoop het. Daarna begin ek data af- en oplaai. Nou van 08h00 tot 10h00 het ek 523.8 Mb data af- en opgelaai. Toe is my 1.8GB data op, klaar, die lug in, weg. Nou wil ek graag weet, waar de pok is my .99 GB of te wel 1013.76 Mb data. Stilletjies van my gesteel en gedink dat ek dit nie sal agterkom nie? Wel, ek het ’n meter (sagteware) op my toerusting wat vir my presies sê, 24/7, hoeveel data af- en opgelaai word. Maak nou wat julle wil. Hierdie boodskap gaan nou viral.

0
Replies (2)
Vodacom
Vodacom's reply17 May 2019, 18:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply17 May 2019, 19:04
Official
Dear Johannes, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)