EP
Enid P

1 reviews | Active since Feb 2015

25 Jan 2017, 16:23

bad BAD BAD BAD SERVICE

<p>I went into a vodashop last week monday to do a owner ship transfer the lady said sorry she cant help me I must phone ********** wich I did I explanted i want to do a ownership transfer as the owner my husband had passed away . I was told to email all the document wich I did in the meantime within 10 min all the numbers where blocked. I could receive calls but other than that nothing. I received a email from vodacom legal to say they received all documents ref nr EC-OBD4-2EUILU4. I Again phoned and asked why the phone was blocked and they told me to go to a other vodashop and do the transfer. On saturday moning at 10 I arrived at the shop the assistant manager helped me being very helpful. Did all the transfers and said now it will be fixed . WOW still not fixed at went back again on monday the assistant manager was day off the lady that helped me said it is difficult to help but she will try told me it is still open and should show closed. now this will take another 7 days. I phoned ********** legal dept number didnt word phoned ********** was told i can not speak to legal dept only arrears account may. then i once again explained the whole thing to them. I was told to go to the vodashop again and pay a amount although the account is not in arrears i must pay the current outstanding amount then they will open it. once again i went in and paid. WOW RIPPE RAAI. IS IS STILL NOT SORTED AND I HAD TO BUY A PAY AS YOU GO TO GET DATA AS I NEED TO DO MY EMAILS FOR THE ESTATE NOW VODACOM WHAT NOW CAN ANY BODY PLEASE HELP ME OR AT LEAST TRY AND PHONE ME ON ********** 907 LETS SEE IF ANY BODY HAS THE GUTS TO PHONE AND SORT THIS PROBLEME IN FUTURE PLEASE DONT LET VODACOM KNOW SOMEBODY HAS PASSED ON WEES ***** DIT BETAAL BETER AS OM EERLIK TE WEES. </p>

0
Replies (3)
Vodacom
Vodacom's reply26 Jan 2017, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EP
Enid P's update26 Jan 2017, 10:38
Reviewer Update

weer nog 'n masjien wat outomaties andwoord kom ons kyk hoe lank vat vodacom om regtig te andwoord hierdie is net 'n outomatiese andwoord wat almal kry ha ha

Vodacom
Vodacom's reply06 Feb 2017, 08:44
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

Our records indicate that the account is in a legal state and we will need to escalate the matter to our Legal Department.

They will act as a single point of contact to engage with you.

Regards,
Vodacom Consumer Website Team