TS
TANYA S

1 reviews | Active since Sept 2016

19 Sept 2016, 20:01

bad bad bad bad go to bed service

<p>Since April 2016 we contacted VODACOM to install a signal booster on our farm in Vaalwater. We don't have any network inside the house. We have to walk almost 100m to get a minum network for phone calls. We currently have 4 (four) contracts with VODACOM but cannot use any because of poor signal. We keep on contacting VODACOM, but to no avail... they are all promises but not delivering. The only answer we get is: "it is in progress". The last promise was a month ago. We were promised that the booster would be installed within 7 (seven) working days. It is now 30 (thirty) working days later and still nothing. On various occasions we were given different reference numbers * 1/ ********** 043 and ********** and 1/ ********** 054.</p> <p> </p> <p>Every time we want to cancel our contracts (because we have no use for them) they promise that the booster will be installed.</p> <p> </p> <p>They are falsely advertising good signal everywhere!!</p> <p> </p> <p>This is totally unacceptable and we do not know where to go from here.</p> <p> </p> <p>FROM KOOS COETZEE - VAALWATER - ********** </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Sept 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TS
TANYA S's update22 Sept 2016, 19:02
Reviewer Update

In due course? is that 2 days or 2 months or 2 years?