BAD BAD BAD BAD!!!!

BAD SERVICE FROM VODACOM!!!!!!!!!!!!!!! 2016-09-22 - There were upgrades/migrations done on both my simm cards ( ********** 345/ ********** 235) at Howick at Vodacomshop Midlands (Dealer Nr 14803). Agent was Linda My ********** sim card was from a talk 240 changed to a uChoose Flexi 200. My ********** sim card was from a 2GB MBB 24 month contact changed to a uChoose Flexi 200.

2016-09-22 - At 16H29 I received a SMS from Vodacom: Vodacom SP: Upgrade quotation ********** 6 has been generated. Should you have any queries, please call ********** . 2016-09-22 - At 16H47 I received a SMS from Vodacom: Vodacom SP: Your contract has been extended to 22/09/2018. Should you have any queries, please call ********** . 2016-09-22 - At 16H47 I received a SMS from Vodacom: Vodacom SP: Your upgrade request has been processed. Should you have any queries, please call ********** . 2016-09-23 - At 06H27 I received a SMS from Vodacom: Your upgrade to uChoose Flexi 200 will take place on 30/09/16. 2016-09-23 - At 06H27 I received a SMS from Vodacom: Your reference number is ********** 6. Dial *111# to manage your account. Power to you. T&C's apply. 2016-09-26 – On the Monday I went to Mall@Reds to investigate this *****. 2016-09-27 - At 17H21 I received a SMS from Vodacom: Welcome to Cool-box 31300 ZA Cost R10/day.To unsubscribe SMS stop to 31300 help ********** 472. Access www.cool-box.net User: ********** 35 Password:83780. 2016-09-27 - At 19H44 I received a SMS from Vodacom: Alert: You have less than 298 MB of your General Data on ********** 235. Keep your in-bundle rate, buy a data bundle by dialing *111# or visit Vodacom.mobi. 2016-09-30 - At 10H41 I received a SMS from Vodacom: Your migration to the uChoose Flexi 200 package has been completed successfully. Congratulations, to enjoy the benefit of requesting a R5 or R10 airtime advance. Dial *111*082# to access the service or 1187 for more info. “Why will I buy airtime if I use this number only for data to access the Internet?” Same day and time a SMs received: Your Vodacom 2GB Recurring data bundle on 30/09/2016. To view balances, buy bundles and save dial *111# 2016-10-14 - At 13H16 I received a SMS from Vodacom: Dear Customer, Your Service Request has been assigned as S3-G9M26-6D2CQ. Thank You. Vodacom Direct, ********** . 2016-10-?? - I contacted Vodacom and Vodashop at ********** Spoke to Angelique and then Mr Muhammad ( ********** ). He faxed all my documents through to department in Vodacom. He left Vodashop at Mall@Reds and is working at another branch. 2016-10-18 - I went to the SAP for an affidavit. 20km and 1hr later. 2016-10-18 - I went to Vodashop at ********** 10km and 30 mins. 2016-10-18 Email send by Muhammad Joosab: Copy of my affidavit and ID book. *********************************************************************************************************************xx From: Muhammad Joosab(VD) ********** Sent: 18 October 2016 12:03 PM - To: ********** ********** Cc: ********** = Subject: ***** upgrade Good Day Please see attached docs for ********** upgrade. the client is fusrious please assist asap, regards -- Muhammad Joosab - Assistant Manager +27 12 ********** or +27 76 ********** ********** Fax: +2 ********** Shop 15 & 16 Mall @ Reds 2016-10-18 – I received this email from (Vodacom Service Provider Company. ********** with attach file1. Here is your hardware invoice for msisdn: 0CNI956783 This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

2016-10-18 I spoke to Kgomotso at Vodacom. She told me that there was no call logged. She logged a new cal (S3-G902L LRDOQ). Phone went dead after 29 min. She did not phone me back! 2016-10-27 - At 19H01 I received a SMS from Vodacom: Reminder Coolbox 31300 ZA Cost R10/day. To unsubscribe SMS stop to 31300, for help dial ********** ********** -10-28 - At 09H53 I received a SMS from Vodacom: Dear Customer, YOUR SERVICE REQUEST NO. S3-G902L-LRDOQ has been logged. We will contact you via sms, email or phone call within 2 working days. Vodacom Customer Care: 082111. What Customer CARE? Where do you get this at Vodacom? 2016-10-28 – I send this mail to ********** about previous mail I received: Good day Can somebody From accounts phone me urgently

Nico Fourie SATCURE DSTV Cell: ********** e-mail: ********** NS: I'm mostly only once a week on the Internet! If urgent, please phone me!!!!!!!!!!!! -----Original Message----- From: Vodacom Service Provider Company. ********** Sent: 18 October 2016 12:58 PM To: ********** Subject: Hardware Invoice for account number: msisdn: 0CNI956783 Here is your hardware invoice for msisdn: 0CNI956783 This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

2016-10-28 – I send this mail to Mr Joosab concerning the previous email I received:

Hi Muhammad Phone me urgently. My account is still not fixed. I still can’t use my phone. 2016-10-28 Email send by Muhammad Joosab to ********** ********** an cc myself. Good day This email was sent on the 18th and the client and myself have not recieved any feedback?? The client uses this device for work and he is losing an income this needs to be fixed asap regards ----- Original Message ----- From: Muhammad Joosab(VD) ********** To: undefined ********** undefined ********** Cc: ********** Sent: Tue, 18 Oct 2016 12:03:21 +0200 (SAST) Subject: ***** upgrade Good Day Please see attached docs for ********** upgrade. the client is fusrious please assist asap regards -- Muhammad Joosab 2016-11-02 Email send by Muhammad Joosab to ********** and myself. Good day Please see below SR with regard to ********** upgrades done the SR was closed as awaiting fax, could you please provide feedback. -- Muhammad Joosab 2016-11-09 Email send by Muhammad Joosab to ********** and myself. Good day Please see attached clients ID and affidavit from the police station Regards ----- Original Message ----- From: Upgrade ***** ********** - To: Muhammad Joosab(VD) ********** Sent: Wed, 09 Nov 2016 14:43:02 +0200 (SAST) - Subject: RE: EC-04DK-1F32Q4 Re: ***** upgrade Good day Please note that this e-mail was received with any account information or attachments Kindly resend your request Regards 2016-11-16 – I send this mail to ********** with the following reply: Thank you for your email. Your reference number is: 003S~SCR4 Good day Can somebody urgently phone regarding my account! Nico Fourie 2016-11-18 – I send this mail to ********** with the following reply: Good day I have not received any call yet!! REPLY: Dear Nico We do acknowledge your email communication. Due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions: Kindly note that the verification we received for you account is only valid for 96 hours. Please provide us with two other contract details below in order to verify that you are the account holder:

* ID number

* Vodacom account number (sms AN to 31050) If possible could you please provide us with a contact number should we need to contact you.

On receipt of this information, we can advise accordingly.

Kind Regards, Anthea Klein, Customer Care eService Team ************************************************************************************X On 2016/11/18 07:58 AM, Nico Fourie, wrote: Good day I have not received any call yet!! Nico Fourie

I’m asking myself: Do you want to tell me Vodacom does not have my cell phone number. The one that this problem is about ??????????????????????????????? 2016-11-17 I spoke to Kgomotso at Vodacom. Transfer me to Megan. She told me that there was no call logged. Logged a new cal (***01). 2016-11-18 – I send this mail to ********** “Info supp****!!!!!!” Nico Fourie - SATCURE DSTV - Cell: ********** - e-mail: ********** NS: I'm mostly only once a week on the Internet! - If urgent, please phone me!!!!!!!!!!!! ********************************************************************************* From: ********** ********** Sent: 18 November 2016 09:01 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~1420 Dear Nico We do acknowledge your email communication. Due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions: Kindly note that the verification we received for you account is only valid for 96 hours. Please provide us with two other contract details below in order to verify that you are the account holder:

* ID number - 670 ********** 084

* Vodacom account number (sms AN to 31050) - I ********** -8 If possible could you please provide us with a contact number should we need to contact you. – **********

On receipt of this information, we can advise accordingly.

Kind Regards, Anthea Klein, Customer Care eService Team ************************************************************************************X On 2016/11/18 07:58 AM, Nico Fourie, wrote: Good day I have not received any call yet!! Nico Fourie

THEN I RECEIVED THIS REPLY: Dear Nico Thank you for your email communication As per our telephonic conversation today 18-11-2016 at 10:15 on number ********** 345 I advised the following , as per your request I will contact you in a hour as per your request . Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused. Kindly note the SR that was logged 17-11-2016 to our Forensic Department , reference number 1- ********** 7601 is still in progress and under investigation.

We are awaiting feedback from the department, feedback will be provided as soon as investigation is complete one of our Senior Consultants will be in contact with you.

Kind Regards, Tihanie Pansegrauw, Customer Care eService Team

************************************************************************************X 2016-11-18 - At 18H08 I received a SMS from Vodacom: Enjoy great rewards for being a loyal Vodacom customer. Check your monthly e-Bill or click here http://bit.ly/2c7Dwdw for this month's rewards. T&Cs apply. 2016-11-20 - At 12H06 I received an email from Vodacom: Dear Nico Fourie I have added on your feedback to the query reference and requested that you be contacted urgently with feedback or resolution. Thank you for your continued patience with this query. Regards, Sebastian Dreyer, Customer Care eService Team

************************************************************************************X

On 2016/11/20 11:02 AM, Nico Fourie, wrote: Dankie. Wag vir jou response! Nico Fourie ************************************************************************************X 2016-11-21 - At 15H37 I received an email from Vodacom: Dear Customer, Kindly provide affidavit stating your dispute and copy of ID. Please send documents to ********** with ref:1- ********** 7601 Kind Regards This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html " ************************************************************************************X 2016-11-21 - At 18H10 I received an email from Vodacom: Dear Nico Thank you for your email response .Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused. Kindly note the SR that was logged to our Forensic Department, reference number 1- ********** 7601 is still in progress and under investigation. We are awaiting feedback from the department, feedback will be provided as soon as investigation complete one of our Senior Consultants will be in contact with you.

Kind Regards, Tihanie Pansegrauw, Customer Care eService Team ************************************************************************************X 2016-12-02 - At 12H36 I send an email to Vodacom: Probleem nog glad nie opgelos nie. Vodacom is baie, baie SWAK. Almal “pass the buck!” Nico Fourie ************************************************************************************X 2016-12-02 - At 13H41 I send an email to Mr Joosab: Hi Muhammed Vodacom het nou nog nie my probleem uitgesorteer nie! Nico Fourie ************************************************************************************X 2016-12-02 - At 14H16 I send an email to Vodacom: This was send by MR Joosab some time ago!!!! Nico Fourie ************************************************************************************X Subject: S3-G902L-LRDOQ Dear Customer,

Kindly provide affidavit stating your dispute and copy of ID. Please send documents to ********** with ref:1- ********** 7601

Kind Regards ********************************************************************************* 2016-12-03 - At 07H38 I received an email from Vodacom: Dear Nico Fourie We acknowledge the receipt of your email. Please provide us with the following information to complete our authentication process: 1. Vodacom Account number 2. Statement Address OR Invoice Address Include the contact number should we need to call you. On receipt of the above we can assist further. As for the ********** Upgrade process; the following are required: •A written dispute •3 sample signatures •Your copy of ID The above can also be emailed to ********** and use the reference number S3-G9M26-6D2CQ on the subject line. Regards, Kabelo Mogorosi, Customer Care eService Team ********************************************************************************* 2016-12-05 (15H31) - I received a SMS from Vodacom: Please forward 3 samples of your signature, a clear copy of your ID and statement of your complaint to tradepartner.adminvodacom.co.za or fax it to ********** 082. 2016-12-05 - I spoke to Naki at Vodacom. She transferred me to Denel and then the phone went off. Phone again, a John guy put me on hold and after 1hr and 30 min I put the phone down. I can’t sit on the phone for the whole day. I went to see Brandon ( ********** ) at Vodashop at ********** My 3G modem’s services were stopped. Brandon faxed my documents through to Vodacom ONCE again!!!! 2017-01-11 - I Phoned Vodacom. They will phone me back after 9. I did not receive a call. When I phoned it was on voice mail. Later I phoned again and spoke to a Bridgette and she transferred me to a Michael. The arrangement was that he would phone me in an hour’s time. It never happened! 2017-01-12 - I Phone Vodacom once again because they don’t see it important to phone me. I then spoke to Michael again. He promised me to phone me at 14H00. He phoned me after 14H30. I then spoke to Policia. She tried to get hold of the forensic department but with no success. She promised me to phone me later. I can’t recall a phone back call. 2017-01-18 - I went to Vodaworld. I was send to Sechaba’s desk ( ********** ). He picked up 2 ref nr’s – Mobiwire HALONA S4-NAI28-81FTB and 1-480 ********** from the 12 Dec. He spoke to his supervisor and gave me a new ref nr once again (1- ********** 16 7042). I sat at Vodaworld from 12H15 to 15H45 and 30km later. My money and my time wasted. 2017-01-25 (14H06) - I phoned Sechaba and left a message as he didn’t pick up his phone. I send him a Whatsapp to phone me. I phoned him again at 16H28 and left another voicemail. Still NO reply from him!!!! At 16H50 I phoned Vodacom and spoke to a Bongile (16mins 54sec). She would have come back to me. No reply yet! 2017-01-25 (16H27) - I received a SMS from Vodacom: Your payment of R3940.96 was not received. To avoid disconnection & extra charges, please make a payment. After that my services was terminated. That’s when I phoned ********** . 2017-01-25 (16H42) – I Whatsapp Sechaba Grayson ( ********** ) . “Phone me urgently!!!!” 2017-01-25 (17H33) - I phoned ********** . A voicemail promised me that I will receive a call. 2min 26sec. No call yet! 2017-01-26 (19H57) – I Whatsapp Sechaba Grayson ( ********** ) . “You didn’t phone me and my services was disconnected!!!!!!!!!!!!!!!!” Replies??????? 2017-01-26 (21H19) - I phoned 082 155 from my extra phone that I had to buy ( ********** ). I spoke to Ntombi. She added a comment on the system that Vodacom must give me an urgent feedback on the service request that was logged years ago! That’s how it feels for me!!! 22min 47sec of my time wasted on the phone once again. It’s now 11H15 and no response from Vodacom YET!!!! I bought R110 airtime at 16H58 at Top Spar. 2017-01-27 (12h45) - I left my house at 12h45. I got at Vodaworld at 13H15. I met with Grayson ( ********** ) and Goodman Sibanyoni ( ********** ). They told me that I had to pay R1645.50 to unlock my sim cards. I went to withdrew money (15H20 – 16H50). Lots of traffic in that area on a Friday! Got back to Vodaworld and pay the money. Still could not unlock my sim cards because it was too late and close to five. It seems to me that Vodaworld’s staff does not work until five. I left Vodaworld at17H00 and got back home at 17H45 and (50km) later. I bought R110 airtime at 15H39 at Crowthorne Superspar. I transferred R35 to my ********** 235 simm card. 2017-01-28 (11H14) - I phoned Grayson and left a message on his phone to contact me! At 11H30 I send a Whatsapp message to Grayson as I didn’t hear from him until then because I was promised a feedback. Message was “I’m ready for your call. Nico Fourie”. After 13H00 Grayson phoned me to inform me that my phone was unblocked. We tested it and it was fine. He also said that the phone could be blocked again soon. No guarantee! 2017-01-29 (11H14) - I phoned Grayson to find out if my 3G modem was also unblocked. I left a message for him to get back to me as his phone was on voicemail. At 11H25 I send him a WhatsApp message “. I is my 3G modem open. Internet access. My other simm card?” At 11H36 he phoned me back and confirmed that it was unlocked. Then we discovered that he still had my 3G modem with him. So I can’t go on Internet yet. My fiancée went to pick up my modem. 2017-01-30 (??H??) I transferred money from my ********** simm to my ********** simm so that I could access the internet and my emails. I had 100MB but it ran out as the result of all the emails that came in because I wasn’t on the Internet for a while. 2017-01-30 (02H49) - I received a SMS from Vodacom: Reminder Coolbox 31300 ZA Cost R10/day. To unsubscribe SMS stop to 31300, for help dial ********** ********** -01-30 (07H06) - I received a SMS from Vodacom: You have received R35 airtime from ********** 2765. Your new airtime balance is R35.00. 2017-01-30 (07H06) - I received a SMS from Vodacom: Your Vodacom 100MB Once Off data bundle has been activated and is valid until 28/2/2017. To view balances, buy bundles & save dial *111# or visit vodacom.mobi. 2017-01-30 (07H07) - SMS I received: Data bundle on ********** has run out. Dial *111# to buy bundles and save. ************************************************************************************X 2017-01-30 - At 08H24 I send an email to Goodman on ********** Morning What is my account’s status? Nico Fourie ************************************************************************************X 2017-01-30 - At 09H25 I received an email from Mr goodman (AS IF HE DOESN’T HAVE MY EMAIL ADDRESS?) From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** Sent: 30 January 2017 09:25 AM - To: ********** - Subject: Test Good day Mr Fourie This is just a test email, please respond to it. Regards Goodman ********************************************************************************* From: Nico Fourie ********** Sent: 30 January 2017 10:15 AM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa' - Subject: RE: Test TX! Received! Nico Fourie ************************************************************************************X From: Nico Fourie ********** Sent: 30 January 2017 11:38 AM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa' - Subject: Hi Goodman How far is Grayson with my email addresses? I want to cancel the ABSA one today. Tomorrow is the first. Otherwise I’m going to pay for another month unnecessary. Nico Fourie ************************************************************X 2017-01-31 (08H57) - I received a SMS from ********** 098 “Vodacom Life is hectic, so avoid phone calls and SMS ’PTP’ to31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days” This was on my phone. 2017-01-31 (09H00) - I received a SMS from Vodacom: “Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days. This was on my VodaApp. 2017-01-31 (13H42) - I received a SMS from Vodacom: “Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days. This was on my VodaApp. I send SMS to Goodman “this is what I received. Please phone me. Mr Fourie. Can’t remember what was his response if there was any? 2017-02-01 (18H00) – Nico: I send WhatsApp message to Sechaba “Please phone Mr Fourie about that request you logged for me. 2017-02-01 (19H21) – Sechaba: “This is Sechaba, i believe my Senior is the one handling the query right now. 2017-02-01 (19H37) – Nico: I’m talking about the R300 airtime I must receive on the phone I bought. That’s still with you. They don’t know about that. Goodman is only handling my account. I receive a SMS that I must buy airtime for R12 then I will receive it. I did but didn’t receive the R300 yet. 2017-02-01 (19H52) – Sechaba: That I would not know, the message is probably from the person assigned to the Service Request. I have to check on the system. 2017-02-01 (19H54) – Nico: When will you get back to me? Sechaba: “Tomorrow”. Nico: “Ok. Before 9. Tx! Sechaba: We open at 9. Nico: Ok 9h30 will be fine. Sechaba: I will get back to u when I have feedback. Nico: I’ll speek to Goodman tomorrow at 9 to speed up things. Sechaba: Ok. Nico: I’m gatvol for Vodacom’s incompetency. 2017-02-02 (09H39) – I sent the “PTP” message to 31 ********** -02-02 (12H02) – No call from Sechaba or Mr Goodman yet!!!! 2017-02-02 (12H08) – Send email to Goodman. ************************************************************X From: Nico Fourie ********** Sent: 02 February 2017 12:09 PM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa' Subject: BAD SERVICE FROM VODACOM.docx Mr Goodman. I was not contacted by any one yet. It is Thursday at 12H07 already!! What now? I also don’t know why I must bring in my equipment for an email address which I’m going to use on my laptop only? Nico Fourie ************************************************************X From: Nico Fourie ********** Sent: 02 February 2017 01:27 PM -To: 'Vodacom Customer Service'; ********** Cc: ********** ********** - Subject: Is there anybody out there that can help me ASAP!!!! Nico Fourie ************************************************************X From: ********** ********** Sent: 02 February 2017 01:29 PM - To: Nico Fourie Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 ************************************************************X From: SRM ********** - Sent: 02 February 2017 01:28 PM To: ********** - Subject: Good Day Thank you for your e-mail communication received. If you wish to be serviced via email please add your Service Request Reference Number in the email subject line. We look forward to further communication with you. Kind Regards Vodacom Customer Care (082 111) ************************************************************X From: Nico Fourie ********** Sent: 02 February 2017 01:43 PM - To: 'SRM' Subject: Thank you for your email. Your reference number is: 003S~SCR4 This one? Nico Fourie ************************************************************X From: SRM ********** Sent: 02 February 2017 01:46 PM - To: ********** Subject: Thank you for your email. Your reference number is: 003S~SCR4 Good Day

Thank you for your e-mail communication received.

If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.

We look forward to further communication with you.

Kind Regards Vodacom Customer Care (082 111) ************************************************************X From: Nico Fourie ********** - Sent: 02 February 2017 01:56 PM - To: 'SRM' Subject: RF: EC-OBDB-2DGYZL OR EC-0BDB-2DGYZ Good day You can speak to Goodman Sibanyoni. ********** ( ********** ). Please let me know on the status. TX! Nico Fourie ************************************************************************************X From: Nico Fourie ********** - Sent: 02 February 2017 03:13 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response When will I get an answer and a solution? Nico Fourie ************************************************************************************X 2017-02-01 (18H00) – Nico: I send WhatsApp message to Sechaba “What happened to my R300 airtime and why don’t I hear from Goodman.” 18H21 – Grayson “On which number was the R300 supposed to be loaded on.” 18H25 Nico “ ********** 765, you logged a request. How can’t you know??” 18H40 I got a reply that the R300 was used. I asked Sechaba to mail the confirmation to me. He promised to mail me on the Monday as he left office already. ********************************************************************************* From: ********** ********** Sent: 03 February 2017 06:32 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Good Day Mr Fourie, Thank you for your email. Kindly be advised, due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions: Kindly note that the verification we received for your account is only valid for 96 hours. Please provide us with the following information below: ID Number Vodacom Account Number (not the cell phone number)

Regards, Wilhelmina Gaffley, Customer Care eService Team ************************************************************X From: Vodacom op Facebook ********** Sent: 03 February 2017 10:24 AM - To: Nico Fourie Subject: Vodacom het kommentaar gelewer op ʼn s***el wat jy gedeel het. Hi Nico I tried calling you today but the calls were disconnected and I could not get through. Let us know when would be a good time to call you. PS: I DON’T THINK THEY TRIED HARD ENOUGH!!!!!!!!!!! ************************************************************X From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** Sent: 03 February 2017 11:39 AM To: Nico Fourie Subject: Read: BAD SERVICE FROM VODACOM.docx

Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND! ************************************************************X From: Nico Fourie ********** - Sent: 07 February 2017 10:29 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Id = 670 ********** 084 Acc = I ********** -8 I’m also busy with legal actions! Nico Fourie ********************************************************************************* From: ********** ********** Sent: 03 February 2017 06:32 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Good Day Mr Fourie, Thank you for your email. Kindly be advised, due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions: Kindly note that the verification we received for your account is only valid for 96 hours. Please provide us with the following information below: ID Number Vodacom Account Number ( not the cellphone number)

Regards, Wilhelmina Gaffley, Customer Care eService Team “HOW MANY TIMES MUST I GIVE THEM MY INFORMATION??????????????” ************************************************************************************X From: Nico Fourie ********** Sent: 07 February 2017 10:35 AM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa' Subject: RE: Read: BAD SERVICE FROM VODACOM.docx

Message read but no answer received. Where are we now with this sh@t?

Nico Fourie

NS: I'm mostly only once a week on the Internet! If urgent, please phone me!!!!!!!!!!!!

********************************************************************************* From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** Sent: 03 February 2017 11:39 AM To: Nico Fourie Subject: Read: BAD SERVICE FROM VODACOM.docx Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND! ****************************************************************************************************************** From: Vodacom op Facebook ********** Sent: 08 February 2017 07:19 AM - To: Nico Fourie Subject: Vodacom het kommentaar gelewer op ʼn s***el wat jy gedeel het. Hi Nico Please provide us with a convenient time to chat with you. Alternatively please drop us an email to ********** including an alternative contact number and a screenshot of your post ****************************************************************************************************************** From: ********** ********** Sent: 08 February 2017 09:24 AM - To: ********** - Subject: Upgrade Query Ref: Good day Nico Fourie We acknowledge the receipt of your email. We are sorry to hear of the circumstances under which your e-mail has reached us and we apologise for the inconvenience caused. I have escalated your query to a senior consultant with regards to the ********** upgrade. I have prioritised your query and requested urgent feedback with regards to resolution. Regards,Shireen Davids. Customer Care eService Team

****************************************************************************************************************** From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** Sent: 08 February 2017 12:29 PM - To: Nico Fourie Subject: Read:

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.

Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND! ****************************************************************************************************************** From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** Sent: 15 February 2017 10:30 AM - To: Nico Fourie - Subject: RE: Good day Mr Fourie I called you several times today with no luck.I wanted to inform you that finally your query has beed resolved,all necessary credits have been arranged.If you need more information regarding your query,please feel free to contact me. Regards Goodman ********** ********************************************************************************* From: Nico Fourie ********** - Sent: 07 February 2017 02:38 PM To: Sibanyoni, Goodman Ephraim, Vodacom South Africa - Cc: ********** - Subject: So NO feedback at all!!!!!! Nico Fourie “He has 2 numbers that I’m using. How difficult is it to reach me. I can’t recall any voicemails on any of my phones!!!” ****************************************************************************************************************** From: Nico Fourie ********** Sent: 23 February 2017 01:19 PM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa' Cc: ********** - Subject: Goodman You just vanished. No feedback for “years” now. Below is data from the credit bureau that gives me more admin for my lawyer. Nico Fourie “I WAS PUT ON ITC BY VODACOM!” ****************************************************************************************************************** From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** Sent: 23 February 2017 03:44 PM - To: Nico Fourie Subject: Read:

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.

“ANOTHER READ RECEIPT!” ****************************************************************************************************************** -----Original Message----- From: Nico Fourie ********** Sent: 23 February 2017 03:58 PM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)' Subject: RE: Read:

Nico Fourie NS: I'm mostly only once a week on the Internet! If urgent, please phone me!!!!!!!!!!!!

****************************************************************************************************************** From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** Sent: 23 February 2017 03:44 PM - To: Nico Fourie Subject: Read:

“JUST TO SHOW GOODMAN THAT I COULD SEE HE HAS READ MY MAILS!!!!” ************************************************************X From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** Sent: 23 February 2017 04:06 PM - To: ********** - Subject: FW: FYA ********************************************************************************* From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) Sent: 15 February 2017 10:30 AM - To: 'Nico Fourie' - Subject: RE: Good day Mr Fourie I called you several times today with no luck.I wanted to inform you that finally your query has beed resolved,all necessary credits have been arranged.If you need more information regarding your query,please feel free to contact me. Regards Goodman ********** WHY DID HE STOP TRYING TO CONTACT ME. MY SIGNATURE ON MY MAIL SAYS VERY CLEARLY: NS: I'm mostly only once a week on the Internet! If urgent, please phone me!!!!!!!!!!!! ********************************************************************************* From: Nico Fourie ********** Sent: 27 February 2017 10:02 AM - To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)' Subject: RE: Goodman My account is not sorted out yet and I have not received your promised call! Nico Fourie ****************************************************************************************************************** Your message did not reach some or all of the intended recipients. Subject: RE: - Sent: 2017/02/27 10:02 AM The following recipient(s) cannot be reached: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)' on 2017/02/27 10:02 AM 451 4.3.5 Server configuration problem ****************************************************************************************************************** From: Nico Fourie ********** Sent: 27 February 2017 10:03 AM - To: ********** - Subject: FW: Goodman My account is not sorted out yet and I have not receive your promised call! Nico Fourie “THEN I SEND IT TO HIS VODACOM.CO.ZA ACCOUNT!!!!” ****************************************************************************************************************** From: Nico Fourie ********** Sent: 13 March 2017 08:21 AM - To: ********** - Subject: Goodman Please contact me urgently. My account is not fixed yet. I have to escalate this problem if you are unable to assist me! ****************************************************************************************************************** 2017-03-13 AT 12H32, NO CALL RECEIVED. STILL NO CALL RECEIVED! ****************************************************************************************************************** 2017-03-13 (10H15) – Spoke to Kim on the 111 Customer care number. She gave me this number ( ********** ) to phone. 9mins and 31sec on phone wasted. ****************************************************************************************************************** 2017-03-13 (10H30) – Phone ********** and spoke to Siphuxolo Ceshemba at subscriber collections department. His supervisor Thabo Nkuna will phone me back. 8mins and 1sec on phone again. Now 12H38 and no phone call yet. Today is 2017/04/24 – 13h00 and still no call from any one!!!! ****************************************************************************************************************** Time now 14H37 (02/02/2017) - These are all the data that I wrote down in my dairy. I have lot’s more data on my emails and on Vodacom’s website and on Facebook. That’s why Vodacom ****ed my Internet access, so that I can’t tell the world of Vodacom’s bad service! I’m busy with legal actions as I need my Internet and my phone for my business. LOST OF INCOME!!!!!!!!!!! ) – Boodskap wat ek daai tyd gestuur het! Ek dink dit is nou tyd om op te tree aangesien my twee simkaarte nog glad nie reg is nie en hulle stelsel se ek is met R11,181.11 agter stallig!!! ****************************************************************************************************************** Today is 2017/04/24 – 13h02 and here the next events will follow! ****************************************************************************************************************** From: Nico Fourie ********** Sent: 13 March 2017 12:50 PM - To: 'Chris Greyvenstein Prokureurs' Subject: RE: FO0007 FOURIE / VODACOM Communication with my lawyer! ******************************************************************************************************************X Facebook

Gerhard Van Aardt hou van jou plasing op Vodacom se tydlyn: "To whom it may concern: I had to buy a..." 17 Maart om 01:20 NM. Sien

Comment received on Facebook and many more! ****************************************************************************************************************** 2017-03-17 - I went Vodaworld ONCE again!!! (another 50km of petrol wasted). I spend more than 2 hours there and left with no success. See (attachment 4). These were things that were promised to me that will be fixed by Goodman. Still not fix today. Still struggling with internet access and must buy data for both simm cards like a pleb. ********************************************************************************* From: Mlambo, Nkanyiso, Vodacom South Africa (External) ********** Sent: 17 March 2017 03:07 PM - To: ********** - Cc: ********** Subject: test test

Nkanyiso Mlambo Techzone Consultant Mobile: +2 ********** , ********** Vodacom World, Ground Floor, Walk-in Customer Care, 082 Vodacom ********************************************************************************* This is the first time I got an email address from Vodacom to use since I asked them for one. I had to use my Absamail account from Voxcon Tellecommunications which cost my about R60 a month. Why couldn’t Vodacom gave me an email address in the first place??? ********************************************************************************* From: Nico Fourie ********** Sent: 03 April 2017 12:35 PM - To: ********** -- Subject: Goodman Phone me urgently!!! Nico Fourie, Cell: ********** (only phone, and texting and Whatspp), e-mail: ********** “14th of April and no Goodman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” ********************************************************************************* From: Nico Fourie ********** Sent: 03 April 2017 12:38 PM - To: 'Chris Greyvenstein Prokureurs' - Subject: RE: FO0007 FOURIE / VODACOM Communication with my lawyer! ********************************************************************************* From: Nico Fourie ********** Sent: 11 April 2017 12:26 PM - To: ********** - Subject: Still waiting for your call!!!!!!!! Nico Fourie ****************************************************************************************************************** 24th April and still no Goodman!!!! ****************************************************************************************************************** 2017-04-21 – (7H19) I phone 111 and spoke to a Monica. After (3m46s) I was cut off. 2017-04-21 – (7H23) I phone 111 and spoke to a Jessica. I told her my problem and she had me on a conference call with Ncebakazi Selana. The latter did not want me on a conference call and cut me off. Why the secrecy I don’t know!!!!! What is hidden by Vodacom from me????? At (7H40) Ncebakazi phoned me back. She promised that my 2 contracts with Vodacom will be restored on the 1st of May (Serv req nr= 1-***) as how it was and my account will be credited the R1645.50 that I paid on 2017/01/27 (16H49) at Vodacom World – Cashier was 2-Bonita. I spend another (19m35s) of my time on the phone with Vodacom. I asked her info about my user ID and she suggested that I must phone ********** the cancellation department. I spoked to Margret Harris and asked her what my user Id and password were. She said Vodacom has no department to help and that I have to go to a Vodashop. BAD! ****************************************************************************************************************** 2017-04-13 - I booked in my phone handset with Brett Vincent Vodacom shop The Reds . (Faulty charge port – phone does not want to charge. ****************************************************************************************************************** 2017-04-23 – I opened a new data contract with CellC because I want to cancel my contracts with Vodacom because I don’t trust Vodacom as a service provider. ****************************************************************************************************************** 2017-04-24 - I went to Vodashop The Reds for assistance with my user ID and password and was assisted by Rogan who helped me very very very friendly! Vodacom needs more of guys like this!!!! I asked Brett Vincent for my handset and he refused to give it to me because I did not have the Job cart – ********** 5 on me. ****************************************************************************************************************** 2017-05-01 - I received a SMS “Your subscription to the Free Vodacom Email service has been cancelled, T&C’s apply”. “Why, I don’t know why it was cancelled?” ****************************************************************************************************************** 2017-05-07 - I went the Vodashop at Mall@Reds to collect my handset. I was told by a very inhumanly and unfriendly Brett that my phone was uneconomical to repair. My phone is still under warranty and I can’t see how anyone can damage the charge port. The charger can only go in one way. I use the same charger to charge my other phones with no problem. It tells me that the phone was of bad quality. I spoke to the person that was in charge of the shop who is Brandon and I told him that I want to have feed back before close of business on 2017-05-09. 2016? I NEVER received a call from Brandon of the Vodashop at ********** I bumped into Brandon on 2017-05-16 by accident. I asked him about the status of my handset. He said that he send email to somebody but has not heard from them yet. I asked him for the number of the person who is in charge of the Vodashop at ********** He could not give it to me. I asked him to get that person in charge to phone me. No call yet!!!! ****************************************************************************************************************** I also bought a VSP Nokia phone from Pep 5604 Centurion ********** I was told that in 60 days I will receive free 300 minutes. On enquiry I discovered I can’t get it because I had the simm card in another phone. I would like Vodacom to take back their phone and refund me! ****************************************************************************************************************** 2017-05-10 – I phoned *111# and spoke to Hasim. He said I must phone ********** . They put me through to the solutions department and I spoke to Ashliegh du Toit. She said that they are working on my account and will get back to me before close of business but failed to do that. ****************************************************************************************************************** 2017-05-10 – 11H49 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ****************************************************************************************************************** From: ********** ********** Sent: 10 May 2017 10:02 AM - To: ********** - Subject: Dear Nico, an invoice reprint has been requested for H7-3D2K5, please see attached document (Attach file3) for details. Contact Vodacom for further enquiries. The handset was still not removed from my account!!! ****************************************************************************************************************** From: ********** ********** Sent: 10 May 2017 10:02 AM - To: ********** - Subject: Dear Nico, an invoice reprint has been requested for H7-3010R, please see attached document (Attach file4) for details. Contact Vodacom for further enquiries. ****************************************************************************************************************** From: Vodacom Service Provider Company. ********** Sent: 10 May 2017 10:09 AM - To: ********** Subject: Account Statement Invoice for account number: I **********

Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

See Attach files.

****************************************************************************************************************** From: ********** ********** Sent: 10 May 2017 11:53 AM - To: ********** - Subject: 1- ********** ********** for service request GOEIE DAG hi if need any help need for the next 7 working days After the 10th of May I did not hear from somebody again. ****************************************************************************************************************** 2017-05-16 - I went to the Vodashop at Mall@Reds to see the Centre management. I spoke to Theresa Fourie and she assisted me to get hold of the Vodashop at Mall@Reds management. I want to cancel my ********** simm card 2GB MBB 24 month contract as from the 22September 2016. “ Please, can somebody help me and put this bad service to bed!!!!” ***************************X 17MAY ********************************* From: Nico Fourie ********** Sent: 17 May 2017 09:40 AM - To: ********** 'Marina Muller'; ********** Cc: ********** ********** Subject: VERY BAD SERVICE FROM VODACOM!!!! Good day I shout out for help. Nobody wants to take ownership of this problem!!! Nico Fourie ****************************************************************************************************************** From: Nico Fourie ********** Sent: 17 May 2017 09:46 AM To: ********** 'Marina Muller'; ********** Cc: ********** ********** Subject: FW: VERY BAD SERVICE FROM VODACOM!!!! Sorry, forgot the attachment! Nico Fourie “This document attached!” ****************************************************************************************************************** From: hellopeter.com ********** Sent: 17 May 2017 02:14 PM - To: ********** - Subject: Your Review has been published hello nico4e, You just published a new review about Vodacom on May 17, 2017. Details about your review are listed below. Your review information Review Title: Bad Service Author: nico4e Star Rating: 1

****************************************************************************************************************** From: Nico Fourie ********** Sent: 17 May 2017 02:31 PM - To: 'hellopeter.com' - Subject: RE: Your username on hellopeter.com Hallo Peter I have a problem with Vodacom since last year the 22 September. They are so bad to solve their *****ulant upgrades that they have made on my account. Where can I email you the file that I have compiled. To big to put it in this space TX! Nico Fourie “I send this document as an attachment” ****************************************************************************************************************** From: Nico Fourie ********** Sent: 17 May 2017 02:48 PM - To: ********** Subject: BAD SERVICE FROM VODACOM IN GENERAL! As iemand belangstel om my te help, lees bg wat ek te se het en tans ervaar!!!! Nico Fourie “I send this document as an attachment” ****************************************************************************************************************** From: Facebook ********** Sent: 17 May 2017 09:30 PM - To: Nico Fourie - Subject: Vodacom het op jou plasing kommentaar gelewer. Hi Nico We are sorry to hear this. Can we call you now? “Why asking, just call me!!!” Really now? It’s like I ask my child if I can spank him for the fun of it!”

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@19MAY@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ From: Hellopeter Admin ********** - Sent: 18 May 2017 08:54 AM - To: ********** Subject: RE: Contact Request from hellopeter.com Website Hello Nico Thank you for your email. You can post your full review on the site, there is no character limit. The site allows you to write unlimited add-on comments on your initial review, and go and give your updated feedback directly. You are welcome to engage with them as many times as you like until hopefully, they convert you into a happy customer. This is how the site works. (For help navigating the site, please click here: https://hellopeter.com/help/personal-faqs) Regards Monique Smith - ADMIN ****************************************************************************************************************** From: ********** ********** Sent: 18 May 2017 09:20 AM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 Please note: This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.

Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Bank name and account type 3. Physical or postal address that appears on your account Thank you, Vodacom Customer Care

****************************************************************************************************************** From: Irene Dege (VD) ********** Sent: 18 May 2017 11:45 AM - To: Nico Fourie - Subject: Re: VERY BAD SERVICE FROM VODACOM!!!! Good day Nico, I have sent your email to a senior investigator for Vodacom. hopefully they will be able to resolve/ assist. regards, Irene ***************************************************************************************X 2017-05-18 – I went to Vodashop at ********** I asked Brandon for his supervisor. He referred me to Angelique who was on a phone call. I asked Brandon to get her to phone me. Angelique from Vodashop at Mall@Reds phoned me and swore at me. I don’t think that is the way to deal with a very very very unhappy customer. I told her that I hope this call was recorded and she said that it was. I terminated the call because I’m not happy with the treatment I got!!! “Can somebody please listen to this call. I still haven’t received my handset or any news on it!” ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 01:41 PM - To: 'Antwoord opmerking' Subject: RE: Vodacom het op jou plasing kommentaar gelewer. Anytime, why asking and not just do it! Nico Fourie ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 01:48 PM - o: 'Irene Dege (VD)' Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Hi Irene Gister het Angelique my ges***el. Kan jy asb na die gesprek luister? Sy het gese dat dit wel opgeneem word. Haar gedrag is baie onprofesioneel. n diens vers****** praat/vloek nie so met sy kliente nie. Maak nie saak wat die situasie is nie. As jy nie met n klient kan kommunikeer nie, verwys dit na jou senior eerder. Sy stel Vodashom by Mall@Reds in n baie slegte lig!!! Brandon het my handstuk wat onder waarborg is maar niks gebeur nie. Kan jy vir my hoor wat gebeur met my handstuk asb. Dankie. Nico Fourie “NO joy from Irene Dege. The customer/client/more a number is always wrong. Stood up for her staff!!” OK, she rep**** to me late this afternoon but no satisfaction from one of Vodacom’s numbers! ***************************************************************************************X From: Facebook ********** - Sent: 19 May 2017 02:29 PM - To: Nico Fourie Subject: Vodacom rep**** to your comment on your plasing. Hi Nico As per our chat, I have arranged to be contacted “This message makes NO sense and no name of any Indian!” ***************************************************************************************X 2017/05/19 03:04 PM ““From Hello Peter, You just published a new review about Vodacom on May 19, 2017. Details about your review are listed below. ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 03:11 PM - To: 'Antwoord opmerking' Subject: RE: Vodacom rep**** to your comment on your placing. Nobody phoned me!!!! Nico Fourie ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 03:37 PM - To: 'Irene Dege (VD)' Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Hi Irene Nog geen hulp ontvang nie! Nico Fourie ***************************************************************************************X From: Irene Dege (VD) ********** - Sent: 19 May 2017 04:01 PM - To: Nico Fourie Subject: Re: VERY BAD SERVICE FROM VODACOM!!!! Good day Mr Fourie, I will look into the serviced received and address accordingly. With regards to your repair phone, on the job card it states that the device was booked in as reported fault " Charging pin damaged" this was signed by yourself on the 13th of April 2017 and was sent to the repair centre for assessment. The repair centre assessed the device and the device was deemed as B.E.R ( beyond economical repair) due to the pins being damaged. If you have insurance on your Vodacom account or through another insurance provider you can submit a claim and your device will be replaced depending on the value insured if insurance is applicable. Regards, Irene “My phone is still under warrantee but this is the response that I got. I’m not HAPPY about this. I’m sure Vodacom MUST replaced it!” ***************************************************************************************X From: Irene Dege (VD) ********** - Sent: 19 May 2017 04:06 PM - To: Nico Fourie Subject: Re: VERY BAD SERVICE FROM VODACOM!!!! Good day Nico, As communicated I have sent it to them for assistance, unfortunately there is nothing more that can be done from my side nor the store, the store followed due process and I have escalated your query to a senior investigator as advised in my previous mail. You can also contact the store where the ***** was committed and ask them to escalate from their side if ***** is confirmed which I can not speak for. Vodacom Forensics should be in contact with you if they require anything or additional information, as I sent your email as is and asked for their assistance, or if they wish to give you feedback. Regards, Irene ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 04:08 PM - To: 'Irene Dege (VD)' Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Hi Die foon is nog onder waarborg. Dit se vir my dit was n defekte foon. Ek gebruik dieselfde charger om my ander fone mee te charge. Nico Fourie ***************************************************************************************X 2017/05/19 04:14 PM “From Hello Peter, Vodacom has just responded to your review. Follow the link below to see this message. ***************************************************************************************X From: Nico Fourie ********** - Sent: 19 May 2017 05:18 PM - To: 'Irene Dege (VD)' Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Ek praat nou nie van die bedrog nie maar van my foon/handstu**** Nico Fourie ***************************************************************************************X From: ********** ********** Sent: 19 May 2017 07:45 PM - To: ********** - Subject: Re: VERY BAD SERVICE FROM VODACOM!!!! Ref: Hi Nico Thank you for accepting my call. I've escalated your query to our back office for further investigation. Should you wish to follow up, the reference number is 1- ********** ********** . Please accept our sincere apologies for the aggravation caused by this delay and we'll be doing our very best to get this issue resolved. Have a good day further. Regards, Ferguson Losper, Vodacom Social Media Team

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

On 18/05/2017 09:19 AM, Nico Fourie, wrote: Good day I shout out for help. Nobody wants to take ownership of this problem!!! Nico Fourie Nobody call me about the problem yet!!! Apology, escalate and new reference number. DIT LOOP AL BY MY ORE UIT!!!” ***************************************************************************************X From: Nico Fourie ********** - Sent: 22 May 2017 08:04 AM - To: ********** Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Ref: There is always a back office and no front office that is working!!!!!! Nico Fourie ***************************************************************************************X From: Nico Fourie ********** - Sent: 24 May 2017 01:14 PM - To: ********** Subject: FW: VERY BAD SERVICE FROM VODACOM!!!! Ref: No reply or response or phone call from nobody!!!! Nico Fourie ***************************************************************************************X From: Nico Fourie ********** - Sent: 24 May 2017 01:15 PM - To: 'Irene Dege (VD)' - Cc: ********** - Subject: FW: VERY BAD SERVICE FROM VODACOM!!!! Vodacom So what happen with my faulty handset? Nico Fourie ***************************************************************************************X Wed 2017/05/24 01:18 PM – From Vodacom customer care (what is this?) Thank you for your email. Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Physical or postal address that appears on your account 3. Your Vodacom account number Thank you, Vodacom Customer Care

“Only the same message as last. Copy and paste looks like working very well for Vodacom!!!” ****************************************************************************************************************** From: Nico Fourie ********** - Sent: 24 May 2017 01:21 PM - To: ********** Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Ref: No response from Vodacom or any phone call yet! Nico Fourie ****************************************************************************************************************** From: Nico Fourie ********** - Sent: 24 May 2017 01:35 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response I don’t give personal info. Phone me for info or look on my cell phone for my details! Nico Fourie ****************************************************************************************************************** From: ********** ********** Sent: 24 May 2017 02:26 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hi Nico Thank you for your email. Feedback regarding ***** cases may be provided within a minimum of 7 working days. This is to ensure that a thorough investigation is done and to produce accurate results. We know that this process is extremely frustrating and I'd like to apologize for the aggravation caused by this delay. Please be advised that our Forensics team will do their very best to get this issue resolved and feedback will be provided upon completion. Thank you for allowing us the opportunity to investigate this matter. Have a good day further. Regards, Ferguson Losper, Vodacom Social Media Team

****************************************************************************************************************** On 24/05/2017 01:40 PM, Nico Fourie, wrote:

I don’t give personal info. Phone me for info or look on my cell phone for my details! Nico Fourie

7 Working days? This is REALLY BAD!!! Somebody doesn’t know the whole story. Why waiting for Forensics? Thie case went through that department already!! Ai, Vodacom???

****************************************************************************************************************** From: Nico Fourie ********** - Sent: 24 May 2017 02:33 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** It went to forensic department some time ago and they accept there was ***** on my account. It is just to get the rest of the account as to where it was before 22 Sept 2016. Nico Fourie ****************************************************************************************************************** From: ********** ********** Sent: 24 May 2017 03:12 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hi Nico

***** has been confirmed and our back office is looking into crediting the account.

My sincere apologoes the inconvenience caused. A representatove should be in touch upon completion of your query.

Regards, Ferguson Losper, Vodacom Social Media Tam

******************************************************************************************************************

On 24/05/2017 02:38 PM, Nico Fourie, wrote: It went to forensic department some time ago and they acknowledged that there was ***** on my account. It is just to get the rest of the account as to where it was before 22 Sept 2016. Nico Fourie “Looks like somebody woke up!!!” ****************************************************************************************************************** From: ********** ********** - Sent: 24 May 2017 08:15 PM To: ********** - Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Dear Nico We acknowledge the receipt of your email. I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom’s aim in achieving service excellence. Vodacom values you and always aim to provide you with the best quality network, products and services. As per previous email correspondence ***** has been confirmed and one of our representative will be in touch with you upon completion of your query.

Regards, Hanneline Eftha, Customer Care eService Team

****************************************************************************************************************** 2017-05-24 – 15H08 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ***************************************************************************************X On 2017/05/24 03:30 PM, Nico Fourie, wrote: I was promised that also a million times. What is wrong with you guys. Nobody wants to take ownership of the problem. Nico Fourie ******************************************************************************************************************XX 2017-05-24 – SMS received. “You’ve used out-of-bundle data to the value of R305.43 on ********** 345 so far this month.” I don’t know what this means? The same day I received another SMS “Your query has been escalated to a support specialist (where do Vodacom find such a person). Ref Nr is: 1- ********** 240013. I tried to login to the Voda-app. It was offline because I could not login! ******************************************************************************************************************XX 2017-05-25 – SMS received. “Your query with Ref Nr is: 1- ********** 240013 has been closed.” Nobody called me but query was closed. Really now??? ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 26 May 2017 09:03 AM To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hanneline Eftha You send this exactly 2 days ago but I was not called by anybody!!! Please give me service as a non respected customer so that I can speak to a human and not a digital thing, Or what you want to call it! Nico Fourie ******************************************************************************************************************XX 26 May 2017 09:31 PM - Hanneline Eftha phoned me after my email I send. I explained to her my problem. Looks like she has an ear to listen and act on this problem. I told her that Vodacom must close the My ********** 2GB MBB 24 month contract as from 22 September 2016. I always had to buy data when I wanted to use that. Some time I don’t use that Data contract anymore as I opened a new contract with Cell C. I will see if they (Cellc) give me better service. CellC’s security system is very tight as I struggled to open the contract. I don’t mind because I’m sure that what happened to me with Vodacom, it will not happen with CellC!!! I also asked her to get my ********** 345 Nr’s upgradable date to 2012 as it was before the ********** upgrade. I also asked her for compensation from Vodacom for all the wasted time and travel costs I had to take to get this problem resolved. As you can see from this document I have wasted lots of time and petrol because of VODACOM’s bad security!!! ******************************************************************************************************************XX From: ********** ********** Sent: 26 May 2017 10:02 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Dear Nico We acknowledge the receipt of your email. As per telephonic conversation at 09:28 on number ********** 002, I advised you that the ***** investigation regarding the handset fee on the data line ********** 235 is still in progress but feedback is that ***** has been proven and refund will be provided as soon as investigation as been completed. I have added a message to the reference 1- ********** ********** requesting that the number ********** 235 to be canceled and you want to be refunded from the date the ********** upgrade took place from September 2016. As well I have added that the number ********** 345 the upgrade dates to be reversed as well seeing that the number has been fixed due to an ********** upgrade on the number as well. Apologies for any inconvenience caused. Regards, Hanneline Eftha

******************************************************************************************************************XX 26 May 2017 - I’ll wait to hear from you soon. As it is Friday and we are in SA one must not expect any joy! She said that I will at least get a phone call from her before close of business on Monday. I can’t wait for this call with GREAT news!!! This was my previous message before I updated this document “When will Vodacom get to the party. I really need a senior person at Vodacom to sort this sh%&t out for good! Hoop my Data contract was cancelled as I requested!!” ******************************************************************************************************************XX 24 August 2017 - Today I will start new events since the 26 May 2 ********** /08/26

11:03 I bought a Vodacom Mobiwire Tribe "Halona" phone 2017/02/27 14:00 I bought a Vodacom Smart Kicka ve phone 2017/04/13 The Vodacom Mobiwire Tribe "Halona" phone was book in at Vodashop@Reds - faulty. (Job No: ********** 5) 2017/06/14 The Vodacom Mobiwire Tribe "Halona" phone was replaced by Loreal Charnley CXX Specialist with a Vodacom Smart Kicka 2 because Vodashop@Reds refused to replace my phone while phone was still under warranty.

******************************************************************************************************************XX 2017-05-26 – 11H28 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 26 May 2017 11:42 AM To: 'Nico Fourie' Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hi Hanneline Eftha Here is the document I promised to send to you. Thank you very much as this far. Hope and believe you are the person that can put this problem to bed. TX once more and enjoy your weekend if I’m not hear you until Monday! Nico Fourie “(Attached document ”BAD SERVICE FROM VODACOM” – This document)” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 26 May 2017 12:02 PM To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hanneline Thank you very much and the last thing was the compensation from Vodacom I feel they owe me! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 26 May 2017 12:21 PM -To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Dear Nico We acknowledge the receipt of your email. You are most welcome. Follow up will be done soonest.

Regards, Hanneline Eftha, Customer Care eService Team

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 26 May 2017 02:02 PM - To: ********** Subject: FW: Vodacom Customer Care Reply - Authentication Response ***

Hi Hanneline Eftha

Here is the document I promised to send to you. Thank you very much as this far. Hope and believe you are the person that can put this problem to bed. TX once more and enjoy your weekend if I’m not hear you until Monday!

Nico Fourie

******************************************************************************************************************XX From: ********** ********** Sent: 26 May 2017 02:37 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Dear Nico Thank you for your email. As per our telephonic interaction on ********** 345 refers: We have received the document. As advised Hanneline Eftha will contact you Monday.

Regards, Busisiwe Mhlongo

Customer Care eService Team ************************************************************X From: ********** ********** Sent: 30 May 2017 10:21 AM - To: ********** Subject: Ref: Dear Nico As telephonic conversation at 10:13 on number ********** 345, I advised you that the resolution regarding your refund for the handset and reversal of the upgrade dates is set the 31.05.2017. The owner dealing with your query will contact you soonest. Apologies for any inconvenience caused.

Regards, Hanneline Eftha, Customer Care eService Team

******************************************************************************************************************XX From: ********** ********** - Sent: 31 May 2017 08:14 AM - To: ********** Subject: EC-0CO7-2IR3MS Dear Nico

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please provide us with the following information, to best assist in this matter:

- ID number - VSP Account number (e.g. B ********** /8) - Statement Address, OR Invoice Address - Banking details: Bank name AND account type - The number in question

We will commence the investigation, upon receipt of the abovementioned information. Please do not to change the subject line.

Kind regards, Rudi-Jo Le Roux, Vodacom Customer Care ******************************************************************************************************************XX From: hellopeter.com ********** - Sent: 31 May 2017 08:16 AM - To: ********** Subject: Feedback on your review experience hello nico4e, Thank you for publishing your recent review about us. Feedback from your customer support interaction is important to help us improve your experience in the future. To let us know how we did, follow the link below and answer our quick (less than a minute) survey. We look forward to hearing from you. ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 31 May 2017 08:52 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response *** Hi Hanneline Please give me a call asap. TX! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 31 May 2017 08:52 AM - To: ********** Subject: RE: EC-0CO7-2IR3MS Rudi Gee my n luitjie asb! Nico Fourie ******************************************************************************************************************XX From: hellopeter.com ********** - Sent: 31 May 2017 09:12 AM - To: ********** Subject: Your Review has been published hello nico4e, You just published a new review about Vodacom on May 31, 2017. Details about your review are listed below. ******************************************************************************************************************XX From: Vodacom Service Provider Company. ********** Sent: 31 May 2017 09:42 AM - To: ********** Subject: Account Statement Invoice for account number: I **********

Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

“I received a statement from Vodacom.”

******************************************************************************************************************XX From: ********** ********** Sent: 31 May 2017 09:59 AM - To: ********** - Subject: Ref: Dear Nico We acknowledge the receipt of your email. As per telephonic conversation at 09:49 on number ********** 345, you advised me that a consultant Rudi is assisting you with your query and that you will consult with me again. I am glad your query is being handled and being resolved. Have a lovely day further. Regards, Hanneline Eftha, Customer Care eService Team

******************************************************************************************************************XX From: ********** ********** - Sent: 31 May 2017 10:41 AM - To: ********** Subject: EC-0CPJ-2JOXP7 Good Day We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. Please provide us with the following information, to best assist in this matter: - The make and model of the handset in question - The job number of the repair. Kind Regards Dominic ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 31 May 2017 11:38 AM - To: ********** Subject: RE: EC-0CPJ-2JOXP7 Good Day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. Please provide us with the following information, to best assist in this matter:

- The make and model of the handset in question – MOBIWIRE SAS - The job number of the repair. - ********** 5 ******************************************************************************************************************XX

From: Nico Fourie ********** - Sent: 31 May 2017 03:19 PM - To: ********** Subject: RE: EC-0CO7-2IR3MS Hi Rudi, Kan jy my weer n luitjie gee wanneer jy n kans kry asb? Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 01 June 2017 10:25 AM - To: ********** Subject: RE: EC-0CPJ-2JOXP7 No reply from anybody YET!!!!!! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 01 June 2017 10:30 AM - To: ********** Subject: RE: EC-0CO7-2IR3MS Rudi-Jo Le Roux, Ek het gister vir jou n boodskap gestuur om my te ****ak??? Nico Fourie “Ag, why bother to contact the client which is only a number and not a respected client???” ******************************************************************************************************************XX From: ********** ********** -Sent: 01 June 2017 03:59 PM - To: Nico Fourie Subject: RE: EC-0CPJ-2JOXP7 RE: Good Day Kindly note that your query has been escalated to our Repairs Escalation department as well as the management of the store. I have advised them to contact you and to resolve the matter. Regards, Dominic “I’m so gatvol for the words “your query has been escalated!!!!” Query NR ???? ******************************************************************************************************************XX 2017-06-02 – 11H23 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 02 June 2017 12:50 PM - To: ********** Subject: RE: EC-0CPJ-2JOXP7 RE: Nog van niks en niemand gehoor nie!!!!! Nico Fourie ******************************************************************************************************************XX From: Vodacom Service Provider Company. ********** Sent: 05 June 2017 11:23 AM - To: ********** Subject: Account Statement Invoice for account number: I **********

Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

******************************************************************************************************************XX From: Facebook ********** Sent: 05 June 2017 03:11 PM - To: Nico Fourie Subject: Vodacom het op jou plasing kommentaar gelewer.

Hi Nico As per our chat. You advised you will forward us email corresponds with the store you been dealing with at Vodacom shop the Reds so we can do a follow up regarding your query. Drop me a mail addressed to ********** with the subject Facebook- your name and surname and include a copy of posting in the body including your contact details so we can look into this asap. ^LM ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 05 June 2017 03:20 PM - To: ********** Subject: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! Hi Mahali We just spoke now on the phone. Here is one of the emails. I will forward the other emails also to you! TX! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** -Sent: 05 June 2017 03:22 PM To: ********** - Subject: Emailing: BAD SERVICE FROM VODACOM.docx

Att: Mahali

Here is where the big problem started.

Nico Fourie

“I send THIS document as an attachment” ******************************************************************************************************************XX From: Nico Fourie ********** -Sent: 05 June 2017 03:24 PM To: ********** -Subject: FW: Vodacom Customer Care Reply - Authentication Response *** ATT: Mohali, Another person I worked with which was very helpfull is Hanneline Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 05 June 2017 03:33 PM - To: ********** Cc: ********** - Subject: FW: VERY BAD SERVICE FROM VODACOM!!!! Att: Mahali More people I send emails to but nobody took ownership of problem at all. Irene Dege just passed the buck and ********** does not know how to work with an upset customer. She belongs in the repairs department where she can work with things and not HUMANBEINGS!!! She swore at me and she said that our call was recorded. Ask her for the recording! The Reds Vodashop gives Vodacom a very bad name. Most people there are very unfriendly, NOT ALL OFTHEM, ONLY MOST OF THEM. Nobody contacted me after my mails to Irene and Angelique. I got their numbers and email addresses from the malls management! Nico Fourie “Attached THIS document with this e-mail” ******************************************************************************************************************XX From: ********** ********** Sent: 05 June 2017 05:01 PM - To: ********** Subject: Re: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 Hi Nico We can confirm receipt of your email and will await the other emails so that we can attend accordingly. Regards, Nadeem Jacobs, Customer Care eService Team

******************************************************************************************************************XX On 05/06/2017 03:21 PM, Nico Fourie, wrote: Hi Mahali We just spoke now on the phone. Here is one of the emails. I will forward the other emails also to you! TX! Nico Fourie

“Once again Vodacom passed the buck on to somebody else!” ************************************************************X From: Nico Fourie ********** -Sent: 05 June 2017 05:10 PM To: ********** - Subject: RE: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 I send all of them (Att: Mahali). Try to get to the party and act ASAP!!! Nico Fourie @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ From: ********** ********** Sent: 05 June 2017 05:01 PM - To: ********** Subject: Re: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 Hi Nico We can confirm receipt of your email and will await the other emails so that we can attend accordingly. Regards, Nadeem Jacobs

“Really now – why must I send the docs for the trillionth time?”

******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 05 June 2017 05:10 PM - To: ********** Subject: RE: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 I send all of them (Att: Mahali). Try to get to the party and act ASAP!!! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 05 June 2017 05:31 PM - To: ********** Subject: FW: Vodacom het op jou plasing kommentaar gelewer. I don’t get this?????? Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 05 June 2017 07:17 PM To: ********** - Subject: Re: FW: Vodacom het op jou plasing kommentaar gelewer. ***~1XGA Hi Nico As per chat with Mahali, please forward us all email correspondence sent from the store. Once we receive this, we will be able to assist accordingly. Regards, Nadeem Jacobs, Customer Care eService Team

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

On 05/06/2017 05:32 PM, Nico Fourie, wrote: I don’t get this?????? Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 05 June 2017 09:52 PM - To: ********** Subject: RE: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 Dear Nico Thank you for the detailed email. We have escalated your query to our Repairs Escalation Team and requested a second assessment on this device. I have also requested the to keep you updated on this repair.

Regards, Xolelani Sono, Customer Care, eService Team

******************************************************************************************************************XX From: Theresa Fourie ********** - Sent: 06 June 2017 08:08 AM - To: Nico Fourie Subject: RE: VERY BAD SERVICE FROM VODACOM!!!!

Hi Nico, I am so sorry to hear that your problem hasn’t been sorted out. I am trying to get you some information on someone in a Senior position at Vodacom. I will keep you updated. Regards, Theresa Fourie (Mall@Reds Centre Manager) Anaprop Property Management Mall@Reds, 1st Floor, Cnr Rooihuiskraal & Hendrik Verwoerd Drives, Rooihuiskraal Ext. 15, Centurion P.O. Box 569, Wierda Park, 0149 Tel: (012) ********** , Fax: (012) ********** , Email: ********** www.anaprop.co.za ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 06 June 2017 06:13 PM - To: ********** Subject: RE: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 Good day I was phoned by The Voda@Reds and they told me to come and fetch my broken handset. I refused because it is still under warrantee!!!!!! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 06 June 2017 06:16 PM To: 'Theresa Fourie' - Subject: RE: VERY BAD SERVICE FROM VODACOM!!!! Hallo Theresa Die Vodashop daar by julle het my ge****ak om my stykkende foon te kom afhaal. Ek het vir hulle gese ek sal nie n stukkende foon vat nie want die foon is nog onder waarborg. Ek is ook besig met Vodacom se social media departemet. Sal hoor wat hulle more se! Dankie, ek wou maar net dat jy weet die mense daar by julle Vodashop maak nie reg nie! Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 06 June 2017 06:34 PM To: ********** - Subject: RE: RE Job NR: ********** 5 - FW: VERY BAD SERVICE FROM VODACOM!!!! ***~1PU9 Good day Nico Thank you for your email. Our records indicate that the service request number is still pending with our Back office. I have emailed the relevant department and requested for an updated. Thank you for your patience thus far. Regards, Verqulene Berry

******************************************************************************************************************XX From: Charnley, Loreal, Vodacom South Africa ********** Sent: 07 June 2017 04:00 PM - To: ********** - Subject: Vodacom Repair Good day Mr Fourie As discussed telephonically the device booked in has been deemed beyond economical repair. I have requested a letter from the technician confirming the physical damage which I will forward to you as soon as I have received this. Kind regards, Loreal Charnley, CXX Specialist Landline: +27 87 ********** Email: ********** Address: Address: Vodacom World, 1st Floor 082 Vodacom Boulevard, Midrand 1685 “I understand the phone is beyond economical to repair but phone is still under warranty, so just refund me or exchange it!” ******************************************************************************************************************XX From: Vodacom ********** - Sent: 08 June 2017 09:49 AM - To: ********** Subject: Vodacom Invoices and Statements - I ********** -8 - Importance: High “Vodacom send me a “1000” statements again!! Why, I don’t know? This is not solving the problem!” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 09 June 2017 01:15 PM To: 'Charnley, Loreal, Vodacom South Africa' - Subject: RE: Vodacom Repair As I said, the handset is still under warrantee and I did not damaged it myself. Bad product from factory!!!! Nico Fourie ******************************************************************************************************************XX From: Charnley, Loreal, Vodacom South Africa ********** Sent: 09 June 2017 03:47 PM - To: Nico Fourie - Subject: RE: Vodacom Repair Good day Mr Fourie Please see attached report from the Repair centre. The charging pins have been damaged and this is as a result of physical damage. Kind regards Loreal Charnley CXX Specialist

“I will not damage the phone myself and the charge can only go in the phone one way! Really now!!!” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 14 June 2017 10:59 AM To: 'Charnley, Loreal, Vodacom South Africa' - Subject: RE: Vodacom Repair Read Below! IT IS A FAULTY HANDSET FROM FACTORY. I DID NOT DAMAGED IT!!! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 14 June 2017 11:03 AM - To: 'Vodacom' - Subject: RE: Vodacom Invoices and Statements - I ********** -8 I don’t understand these invoices. Ask Rudi-Jo le Roux to contact me please! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 14 June 2017 11:11 AM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Bank name and account type 3. Your Vodacom account number Thank you, Vodacom Customer Care ******************************************************************************************************************XX From: Charnley, Loreal, Vodacom South Africa ********** Sent: 14 June 2017 12:20 PM - To: Nico Fourie - Subject: RE: Vodacom Repair Good day Mr Fourie The feedback from our repairs channel is focussed on giving accurate reporting on faults found. All our devices are quality checked to ensure that devices are not faulty once they reach our customers. The device manufacturer will not be issuing a replacement unit of your damaged device. As a goodwill gesture I can motivate that you are offered a Vodafone Device (Smart Kicka) which is in the same price range as your faulty device. Please advise if you accept the offered goodwill gesture. Kind regards, Loreal Charnley “Really now! A goodwill gesture!!! What does warrantee mean then??” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 14 June 2017 01:10 PM - To: 'Charnley, Loreal, Vodacom South Africa' - Subject: RE: Vodacom Repair Thank you. Send me a whatsapp with your number for tomorrow’s meeting. TX! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 14 June 2017 02:06 PM To: 'Vodacom' - Subject: RE: Vodacom Invoices and Statements - I ********** -8 I don’t understand these invoices. Ask Rudi-Jo le Roux to contact me please! Nico Fourie “Rudi just vanished into thin air!!! Ek lek sy g@t nou al n geruime tyd om my te ****ak!” ******************************************************************************************************************XX From: ********** ********** Sent: 14 June 2017 02:09 PM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4

Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Debit order date 3. Bank name and account type Thank you, Vodacom Customer Care

“Once more another request number! It just does not stop!!!” ******************************************************************************************************************XX 14 June 2017 18:23 PM – WhatApp messages Loreal: “Good Mr Fourie. is Loreal This from Vodacom. Please forward your location in order to deliver your device. Nico: I rep**** with my address and said that we can meet at Mall@Reds if she wants. Loreal: Yes mall @ Reds will work. I will contact you whem I am on my way. Nico: OK. ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 19 June 2017 08:01 AM -To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response Good day I did not receive a call from anybody yet!!! I don’t understand these invoices. Ask Rudi-Jo le Roux to contact me urgently please! Nico Fourie “Ek lek nogsteeds Vodacom/Rudi se g@t om my te ****ak!” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 19 June 2017 08:02 AM - To: 'Charnley, Loreal, Vodacom South Africa' - Subject: RE: Vodacom Repair Thank you Loreal Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 19 June 2017 08:04 AM - To: ********** - Cc: ********** Subject: RE: EC-0CO7-2IR3MS I’m still waiting for a call from Rudi-Jo Le Roux Nico Fourie “Ek lek nogsteeds Vodacom/Rudi se g@t om my te ****ak!” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 19 June 2017 11:43 AM - To: ********** - Subject: I am still waiting for my call from Rudi-Jo le Roux!!!!! Nico Fourie “Ek lek nogsteeds Vodacom/Rudi se g@t om my te ****ak!” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 20 June 2017 08:42 AM -- To: ********** Subject: FW: I am still waiting for my call from Rudi-Jo le Roux!!!!! Nico Fourie “Ek lek nogsteeds Vodacom/Rudi se g@t om my te ****ak!” ******************************************************************************************************************XX From: ********** ********** Sent: 20 June 2017 08:44 AM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Debit order date 3. Bank name and account type Thank you, Vodacom Customer Care

“Whow, another service request number. I feel so special by now!!!!” ******************************************************************************************************************XX From: Facebook ********** Sent: 20 June 2017 02:10 PM - To: Nico Fourie - Subject: Vodacom het op jou plasing kommentaar gelewer. Hi Nico Thanks for the chat. As per your call, I've advised you accordingly. ^FG “What chat and what on earth does this mean and fricking from whom?” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 20 June 2017 02:59 PM - To: ********** - Subject: FW: Vodacom het op jou plasing kommentaar gelewer. I’m not happy with the response!!!! Nico Fourie ************************************ From: Facebook ********** Sent: 20 June 2017 02:10 PM - To: Nico Fourie - Subject: Vodacom het op jou plasing kommentaar gelewer. Hi Nico Thanks for the chat. As per your call, I've advised you accordingly. ^FG ************************************************************X From: ********** ********** Sent: 20 June 2017 03:01 PM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Debit order date 3. Bank name and account type Thank you, Vodacom Customer Care

“Guess what? Whow, another service request number. I feel more special by now!!!!” ******************************************************************************************************************XX From: Facebook ********** Sent: 21 June 2017 07:04 AM - To: Nico Fourie - Subject: Vodacom het op jou plasing kommentaar gelewer. Vodacom

21 Junie om 07:03 VM.

Hi Nico Please be advised that your number is scheduled to migrate to Prepaid as of 30 June 2017. ^FG “I was promised that I will NOT loose my credits that I had on my phone. After the migration, my credits vanished like Rudi-Jo Roux!” ******************************************************************************************************************XX From: Vodacom Customer Service ********** Sent: 21 June 2017 08:41 PM - To: Nico Fourie Subject: Not read: This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html " “What does this mean? My e-mail was not read but deleted?” ******************************************************************************************************************XX From: ********** ********** Sent: 21 June 2017 08:41 PM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4

Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Bank name and account type 3. Your Vodacom account number Thank you, Vodacom Customer Care

“Guess what? Whow, another service request number. I feel more special by now!!!!” ******************************************************************************************************************XX From: ********** ********** - Sent: 21 June 2017 09:31 PM To: ********** - Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Thank you for your email. Please be advised I tried calling you on the number ********** 345 however the call got routed to subscriber unavailable. Kindly be advised I have sent an email to Rudi-Jo le Roux requesting him to give you a call. I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom’s aim in achieving service excellence. Vodacom values you and always aim to provide you with the best quality network, products and services.

Regards, Kelly Theresa May, Customer Care eService Team “MAYBE phoned once but no second attempt! Sorry Theresa, Rudi-Jo does not exist anymore!” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 22 June 2017 02:01 PM To: ********** - Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Hi Theresa I’m available. Rudi did not try to hard to get hold of me!! Did he try to get hold of me today??? I don’t think so!!!! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 22 June 2017 02:34 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dera Nico Thank you for taking my call this afternoon. As per our chat, the authentication process has been followed successfully. Please find attach a copy of your statement reflecting the credits has been passed onto your account. With regards to your query I have escalated it to our Back Office with reference 1- ********** ********** for further investigation. Once feedback becomes available, contact will be made.

Regards, Chantal Minnaar, Customer Care eService Team

“No attachment received. Dankie tog! Then again the most famous words from Vodacom” (“your query I have escalated”) ******************************************************************************************************************XX From: ********** ********** Sent: 22 June 2017 02:50 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Thank you for your email. As per our telephonic conversation on the number ********** 345 with regards to your email. As advised Rudi-jo LeRoux will call you and advised him to communicate with Chantaal Minnaar .

Regards, Kelly Theresa May, Customer Care eService Team

“Who is this Rudi-jo?” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 22 June 2017 02:52 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Hi Chantal Geen attachment saam epos gekom nie! Nico Fourie “Not that the attachment is going to sort out this problem!!!” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 22 June 2017 03:05 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U TX! Nico Fourie ******************************************************************************************************************XX From: Vodacom Service Provider Company. ********** Sent: 22 June 2017 03:11 PM - To: ********** Subject: Account Statement Invoice for account number: I **********

Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

“Not that this statement means anything. I’m not an accountant!” ******************************************************************************************************************XX From: ********** ********** Sent: 22 June 2017 03:19 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Thank you for your email As per our telephonic conversation on ********** 345. Please be advised that I have forwarded a copy of your statement to ********** for your perusal. Kindly note that you can also obtain your invoice/statement on our portal www.vodacom.co.za.

Regards, Lee Bantom, Customer Care eService Team

******************************************************************************************************************XX On 2017/06/22 02:52 PM, Nico Fourie, wrote: Hi Chantal Geen attachment saam epos gekom nie! Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 22 June 2017 03:23 PM - To: 'Vodacom Service Provider Company.' Subject: RE: Account Statement Invoice for account number: I **********

Hi I was promised that this payment I **** would be refunded to me when I paid it at Vodaworld?

2017/01/27 CSH SCG403/012 I ********** R-1645.50.

Nico Fourie Cell Nr: ********** / ********** E-mail: **********

NS: I'm mostly once a week on the Internet! If urgent, please phone me!!!!!!!!!!!!

-----Original Message----- From: Vodacom Service Provider Company. ********** Sent: 22 June 2017 03:11 PM To: ********** Subject: Account Statement Invoice for account number: I **********

Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 27 June 2017 09:23 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U I’m still waiting for feedback and Rudi-Jo le Roux to phone me! Nico Fourie “En ek moet nogsteeds g@t lek!” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 27 June 2017 09:26 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Wag nogsteeds vir sy oproep! Nico Fourie “Lyk my g@t lek help nie eers nie!!!! ******************************************************************************************************************XX From: ********** ********** Sent: 27 June 2017 10:52 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Mr. Fourie We acknowledge receipt of your email. As per our telephonic comunication, I have advised that We have sent a request to Rudi to contact you. Thank you

Regards, Nathalia, Customer Care eService Team

“Who is this Rudi-Jo report to. What about escalate it to his manager? And a new name on the long list – Nathalia somebody?” ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 27 June 2017 12:06 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U I will wait for his call. If he can’t get hold of me, he must try again. I work with noise machinery! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 27 June 2017 12:30 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Fourie You are most welcome. You will be contacted once your query has been concluded. Regards, Kabelo Mogorosi, Customer Care eService Team

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On 2017/06/27 12:07 PM, Nico Fourie, wrote: I will wait for his call. If he cant get hold of me, he must try again. I work with noise machinery! Nico Fourie

“A new name again! Looks like Vodacom have more Indians than Chiefs”

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 27 June 2017 01:23 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U No call, not even from a ghost! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 27 June 2017 01:55 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Fourie Thank you for the email. Our telephonic conversation today on ********** 345 at 13h41 refers. Kindly be advised that someone will surely respond to you once the query has been resolved. Regards, Kabelo Mogorosi, Customer Care eService Team

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 28 June 2017 09:34 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Vodacom services are VERY BAD. Everybody is passing the buck. Nobody is doing their work. I need urgent assistance on my ********** number!!!!! Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 28 June 2017 10:10 AM To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Fourie We acknowledge receipt of your email. Please be advised that we have sent a message to the Senior Consultants handling your query at the Back Office so that they can contact you to assist with this query. . Regards, Mthuthuzeli George, Customer Care eService Team

******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 28 June 2017 10:39 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Will this be done before Christmas????? Nico Fourie ******************************************************************************************************************XX From: ********** ********** Sent: 28 June 2017 11:47 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U Dear Nico Fourie We are apologise for the delay thus far. You should be provided with feedback within 24-48 hours. Regards, Phindile Chiya, Customer Care eService Team

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On 2017/06/28 11:23 AM, Nico Fourie, wrote: Will this be done before Christmas????? Nico Fourie

“For Pete sakes! How many time does Vodacom need? This problem started last year September 2016. Vodacom get rid of all your bad apples or close your business as a whole!”

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 28 June 2017 11:52 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~KS1U **** – how long is your 48 hours. This problem was logged laaaassstt weeekkkk already!!!!!! Nico Fourie “Excuse my language. But this is how a feel now after 11 long tormenting months, actually from 2015 with the first ********** migration. I’m sure YOU don’t blame me!!! ******************************************************************************************************************XX From: ********** ********** Sent: 29 June 2017 06:14 PM - To: ********** Subject: 1- ********** ********** Good day Nico Fourie Please refer to the attached letter regarding the Service Request logged. Reference number: 1- ********** ********** Regards, Vodacom THIS WAS THE LETTER I RECEIVED!!

Email: ********** Date: 29 June 2017 Dear Nico Fourie Account No - I ********** - Regarding SR: 1- ********** ********** At the outset we wish to advise that Vodacom is treating this matter with the utmost importance and in an extremely serious light and wish to thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the co-operation of valued clients such as yourself that we are able to identify any possible areas of improvement within our organisation. We would like to assure you that Vodacom continuously takes steps in an attempt to prevent poor customer service and accordingly upgrades our systems and processes on regular basis. We confirm that the irregularities on your account have now been rectified, We trust you find the above to be in order and now consider this matter to be closed Regards, Vodacom

“1. Vodacom is treating this matter with the utmost importance and in an extremely serious light I DON”T think so! I’m just a number with Vodacom. So are we all!!!! 2. thank you for the time and effort taken to voice your dissatisfaction And how many hours of my life you have already wasted and with no solution!!! 3. of valued clients such as yourself I DON”T think so! I’m just a number with Vodacom. So are we all!!!! 4. to prevent poor customer service I DON”T think so! This is the THIRD ********** migration Vodacom allowed!!! 5. We confirm that the irregularities on your account have now been rectified THIS is the biggest lie! Where are my credits that Vodacom stole from me and my compensation? 6. We trust you find the above to be in order and now consider this matter to be closed. Ja, This is Vodacom. Vodacom closed a MOERSE problem that is not solved yet!!!!!!!! 7. Letter with nobody’s Name or contact number on it. This is how Vodacom operates. Nobody wants to take ownership of this tormenting problem. No high ranked customer service manager has the ***** to take up this problem. Maybe they are all on the beaches of Hawaii with our hard spending money on Vodacom’s sh@t service!!! I dare somebody from Vodacom to meet with me and sort this problem out for good!!!!!

******************************************************************************************************************XX From: Vodacom ********** - Sent: 10 July 2017 04:54 PM - To: ********** Subject: Vodacom Invoices and Statements - I ********** -8 = Importance: High “Some more statements!! Not that the statements mean anything to me. I’m not an accountant!” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 21 July 2017 01:22 AM - To: ********** Subject: RE: Good morning Can somebody please send me a tax certificate for 2017. TX! Also can somebody conduct me urgently about my account. Nico Fourie “I needed it for SARS” ******************************************************************************************************************XX From: ********** ********** Sent: 21 July 2017 01:23 AM - To: Nico Fourie Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4

Please reply to this email with these three bits of personal information: 1. Date when cell number was last used 2. Prepaid price plan (Example: Per second billing, Vodacom 4 Less, Vodacom 4U Prepaid) 3. Date of last recharge Thank you, Vodacom Customer Care

“I knew it was coming! Another service request with a reference number is: 003S~SCR4” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 23 July 2017 04:52 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response I’m still waiting for a response on my problem that I‘ve logged!! Phone me!! Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 23 July 2017 07:53 AM To: ********** - Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~5VHX Dear Nico, Thank you for your email. Kindly note that the verification we received for your account is only valid for 96 hours. Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions: 1. Current airtime balance 2. Date of last recharge

Regards, Aqeelah Levy, Customer Care eService Team

“Some MORE questions and a new name on the block (Aqeelah Levy)” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 26 July 2017 01:37 AM To: ********** - Subject: FW: 1- ********** ********** Good day This problem was not resolved in a satisfactory manner!!! I’m still waiting for feedback on the compensation for all my loss of income and all time/petrol expenses! Nico Fourie “My response to the letter with no name and number” ******************************************************************************************************************XX From: ********** ********** - Sent: 26 July 2017 01:38 AM - To: Nico Fourie Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. Last recharge amount 2. Current airtime balance 3. Prepaid price plan (Example: Per second billing, Vodacom 4 Less, Vodacom 4U Prepaid) Thank you, Vodacom Customer Care “Whow, I knew it was coming! Another service request with a reference number is: 003S~SCR4.

******************************************************************************************************************XX From: ********** ********** Sent: 26 July 2017 10:48 AM - To: ********** - Subject: Ref: Dear Nico, Thank you for your email. As per our telephonic interaction on ********** 345 authentication was successful. Please be advised that I have logged a service request through to our Forensics department for compensation as well as refund for the invoice paid in January 2017 and the a letter of apology. Your reference number is: 1- ********** ********** We will contact you in 24-72 hours

Regards, Busisiwe Mhlongo, Customer Care eService Team

“Whow, another service request has been logged and a new name (Busisiwe Mhlongo). Back to Worldcup rugby 1995! Those good days!!!” *********************************************************************************

2017-07-27 – 13H37 – Vodacom SMS: “Your query has been closed. Ref NR. 1- ********** ********** . *********************************************************************************

From: Nico Fourie ********** - Sent: 01 August 2017 10:46 AM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response Good day I’m still waiting the outcome of my request logged! (Your reference number is: 003S~SCR4) Nico Fourie ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 01 August 2017 11:34 AM - To: ********** Subject: RE: I’m still waiting for an answer from Vodacom!!! Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 01 August 2017 11:42 AM To: ********** - Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~FRSD Dear Nico Fourie We do acknowledge your email communication. As per our telephonic interaction today on ********** 345 at 11:35, it refers. I have sent a direct email to the consultant whom was assigned to your ***** investigation to assist with your request as only the forensics department will be able to provide you with the requested information. Once I receive a response we will be in contact with you. Apologies for the inconvenience caused.

Kind Regards, Anthea Klein, Customer Care eService Team

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From: Nico Fourie ********** Sent: 01 August 2017 12:06 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~FRSD Thank you Anthea! Nico Fourie “I can say Thank you if it is justified!!!” ******************************************************************************************************************XX From: Nico Fourie ********** -Sent: 01 August 2017 12:05 PM - To: ********** Subject: RE: Account NR: I ********** -8 Morning Please assist me with a recon statement of my account from 2016 March till February 2017 for tax purposes. SARS is reviewing me and they need all relevant documents. I have to submit all my documents tomorrow. TX! Account NR: I ********** -8 Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 01 August 2017 12:07 PM - To: Nico Fourie Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4

Please reply to this email with these three bits of personal information: 1. Date when cell number was last used 2. Prepaid price plan (Example: Per second billing, Vodacom 4 Less, Vodacom 4U Prepaid) 3. Date of last recharge Thank you, Vodacom Customer Care “It never stops!!!!!! Yet another one!!!!”

******************************************************************************************************************XX From: ********** ********** Sent: 01 August 2017 12:47 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~FRSD Dear Nico, You are most welcome.

Regards, Busisiwe Mhlongo, Customer Care eService Team

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On 2017/08/01 12:08 PM, Nico Fourie, wrote:

Thank you Anthea! Nico Fourie “The buck was passed again from Anthea to (Busisiwe Mhlongo)”

******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 01 August 2017 01:03 PM - To: ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~FRSD Anthea I wonder if you can assist me. I need a statement of all my payments from March2016 up to February 2017 for SARS. Thet are reviewing me and want to see all my expenses because I’m working for myself. I need it for tomorrow please. TX! Nico Fourie “How many times must I lick ass for something SO simple?” ******************************************************************************************************************XX From: ********** ********** Sent: 01 August 2017 01:40 PM - To: ********** Subject: RE: ***~FW4W Dear Mr Fourie We do acknowledge your email response. As per our telephonic interaction today on ********** 345 at 13:31, it refers. I have logged a service request to our Admin department to forward you the correct statement as requested reflecting the correct periods. The reference number is 1- ********** ********** and feedback will be provided within 24-48 hours.

Kind Regards, Anthea Klein, Customer Care eService Team

“No solution, only pass the buck by logging another service request! Why not transfer me to the relevant department because this was urgent. To turn around time with Vodacom is like winning the cricket world cup for SA. And THIS request was urgent!!!!!!!”

******************************************************************************************************************XX 2017-08-01 – 13H49 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 01 August 2017 02:07 PM - To: ********** Subject: RE: ***~FW4W Thank you very much. Why don’t Vodacom have another 5 Anthea’s? Then they don’t need the other staff!!! You can send it to your manager or supervisor. Nico Fourie “Giving a compliment to her, I hoop of getting more attention from somebody in Vodacom. One person can only do so much!! In a way she is trying a little bit.”

******************************************************************************************************************XX From: ********** ********** - Sent: 01 August 2017 02:48 PM To: ********** - Subject: RE: ***~FW4W Dear Nico , Thank you for your email. As per our telephonic conversation on ********** 345, I advised you that you will be contacted within 48 hours. I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Regards, Anita Lutya, Customer Care eService Team

“Whow, another Indian on the block, (Anita Lutya). I’m still waiting for the chief to sort out this sh@t!”

******************************************************************************************************************XX From: Nico Fourie ********** = Sent: 01 August 2017 03:07 PM To: ********** - Subject: RE: ***~FW4W I’ll wait for your call on Thursday as you promised. TX! Nico Fourie “The new Indian did not meet the standards and promises she made!! She promised me that she would follow up the next day.”

******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 07 August 2017 09:24 AM To: ********** - Subject: RE:***~FW4W Still no reply!!! Nico Fourie “Maybe I understood the 48hrs wrong and it means 48 days! Sorry Vodacom, my fault!” ******************************************************************************************************************XX 2017-08-07 – 11H29 – Vodacom SMS “Your query has been closed. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: ********** ********** Sent: 08 August 2017 03:18 PM - To: ********** - Subject: Ref: Dear Nico Thank you for your email. Please be advised that I have tried to contact you on the number ********** 345, however the call routed to call destination busy. I have emailed the person dealing with your query, requesting feedback. We are yet to receive feedback and once we received it we will provide you with it. I will also do another follow up with the query owner tomorrow. Our apologies for the inconveniences caused.

Regards, Justin Joseph, Customer Care eService Team

“I think he didn’t try hard enough to get hold of me. Sometimes Vodacom’s Indians must know as their so called clients (numbers) can be busy with another call at a given time. Problem (buck) passed on again to another Indian but not to the CHIEF!” Sh@t, maybe Vodacom have no Chiefs. All are equal?”

******************************************************************************************************************XX From: ********** ********** Sent: 14 August 2017 05:17 PM - To: ********** - Subject: RE: ***~5WGE Dear Mr Fourie Thank you for your email communication. As per our telephonic conversation on ********** 345 it refers. I will do a follow up call with you tomorrow.

Kind Regards, Raquel Dionene Boyd, Customer Care eService Team

“Look at the time between mail received and rep**** to (10H48 – 17H17). New Indian again it looks like! The other one was shot in combat or retired the force??”

******************************************************************************************

On 2017/08/14 10:48 AM, Nico Fourie, wrote: No satisfaction received from Vodacom yet!!!! Nico Fourie Cell Nr: ********** / ********** E-mail: ********** NS: I'm mostly once a week on the Internet! If urgent, please phone me!!!!!!!!!!!! From: ********** ********** Sent: 08 August 2017 03:18 PM To: ********** Subject: Ref: Dear Nico Thank you for your email. Please be advised that I have tried to contact you on the number ********** 345, however the call routed to call destination busy. I have emailed the person dealing with your query, requesting feedback. We are yet to receive feedback and once we received it we will provide you with it. I will also do another follow up with the query owner tomorrow. Our apologies for the inconveniences caused.

Regards, Justin Joseph, Customer Care eService Team

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 15 August 2017 08:51 AM - To: ********** (Raquel Dionene Boyd) Subject: RE: ***~5WGE I hope so!!! So that Vodacom can put this problem to bed for good!!!!!!! Nico Fourie ******************************************************************************************************************XX From: ********** ********** - Sent: 15 August 2017 01:57 PM To: ********** - Subject: Ref: Dear Mr Fourie, Thank you for your email communication. As per our telephonic conversation on ********** 345 it refers. I have forwarded an follow up email to the agent that dealt with your service request to supply us with what was requested. We thank you for your patients.

Kind Regards, Raquel Dionene Boyd, Customer Care eService Team

“Yes, Vodacom is testing my patients since the first ********** migration in 2015!!! It is going for nearly 2 years now!!!!” ******************************************************************************************************************XX From: Nico Fourie ********** - Sent: 21 August 2017 01:12 AM To: ********** - Subject: RE: Still no response from any one. Will log a call with Hello Peter today! From: ********** ********** Sent: 15 August 2017 01:57 PM To: ********** - Subject: Ref: Dear Mr Fourie Thank you for your email communication. As per our telephonic conversation on ********** 345 it refers. I have forwarded an follow up email to the agent that dealt with your service request to supply us with what was requested. We thank you for your patients.

Kind Regards, Raquel Dionene Boyd

“Look at the date’s difference!!! (15 August 2017 01:57 PM) from Vodacom and the (15 August 2017 01:57 PM) when I had to reply again. 48HRS??? Pathetic!”

******************************************************************************************************************XX From: ********** ********** Sent: 21 August 2017 03:42 PM - To: ********** - Subject: Ref: Dear Mr Fourie I tried calling you back as promised but you were not available. As telephonically discussed earlier, I have logged a service request to our Admin department for a tax statement. The reference number is 1- ********** ********** . Kindly provide us with a convenient time that we may contact you regarding the amount you paid in January. Regards, Elna , Customer Care eService Team

“New Indian again. Name but no surname or contact number – NICE!. There are many Indians with that name. (Elna: “I tried calling you back” but not hard enough!)

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 21 August 2017 04:41 PM - To: ********** - Subject: RE: Hi Elna Gee my asb n luitjie. Ek wil die geld in my bank rekening ingebetaal he en dan wil ek ook weet wat gaan gebeur met my krediete wat ek gehad het voor Vodacom my na prepaid verander het. Ek was belowe dat ek NIE die krediete sou verloor NIE. Dan wag ek ook nog om te hoor van die kompensasie wat Vodacom my belowe het vir die verlies van inkomste en al die geld, branstof en tyd wat ek moes afgestaan het met Vodacom se blaps met die ********** upgrade wat Vodacom toe gelaat het. Dankie, ek wag om van jou te hoor! Nico Fourie ******************************************************************************************************************XX From: Vodacom Customer Service ********** Sent: 21 August 2017 04:42 PM - To: Nico Fourie Subject: Read: RE: This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.

“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html " “My message was read!!!” ******************************************************************************************************************XX From: ********** ********** Sent: 21 August 2017 06:23 PM - To: ********** -- Subject: RE: ***~JRUZ

Regards, Wilhelmina Gaffley

Customer Care eService Team

On 2017/08/21 04:42 PM, Nico Fourie, wrote: Hi Elna Gee my asb n luitjie. Ek wil die geld in my bank rekening ingebetaal he en dan wile k ook wee **** gaan gebeur met my krediete wat ek gehad het voor Vodacom my na prepaid verander het. Ek was belowe date k NIE die krediete sou verloor NIE. Dan wag e kook nog om te hoor van die kompensasie wat Vodacom my belowe het vir die verlies van inkomste en al die geld, branstof en tyd wat ek moes afgestaan het met Vodacom se blaps met die ********** upgrade wat Vodacom toe gelaat het. Dankie, ek wag om van jou te hoor!

“Just receive this e-mail with no message. Only another Indian in Vodacom’s army.

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 21 August 2017 06:38 PM - To: ********** - Subject: RE: ***~JRUZ Vodacom ALWAYS passes the buc****!!! “My reply on the previous email. You can’t call it a message. It is like Rudi-Jo, they don’t exist!!!”

******************************************************************************************************************XX From: ********** ********** Sent: 21 August 2017 06:39 PM - To: Nico Fourie - Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4 Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Bank name and account type 3. Physical or postal address that appears on your account

Thank you, Vodacom Customer Care “Whow, another service request has been logged after my last email. Back to World cup rugby 1995! Those good days!!! Once again I can relive it again. Thanks Vodacom!” ******************************************************************************************************************XX From: ********** ********** Sent: 21 August 2017 07:04 PM - To: ********** - Subject: Ref: Good Day Mr Fourie, Thank you for your email communication. I tried to contact you on ********** 345 but the call was routed to voicemail. Please provide us with an alternative number to contact you.

Regards, Wilhelmina Gaffley, Customer Care eService Team

“Another excuse again. Ask her if she tried again?

******************************************************************************************************************XX 2017-08-22 – 07H23 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 22 August 2017 09:33 AM - To: ********** - Subject: RE: Hi Try again. I’m available on that number. Nico Fourie ******************************************************************************************************************XX 2017-08-22 – 13H30 – Vodacom SMS “Your query has been closed. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: ********** ********** Sent: 22 August 2017 03:28 PM - To: ********** - Subject: Ref: Dear Mr Fourie Thank you for your email communication. Kindly be advised for the number ********** 345 as a goodwill gesture the account will be allocated with a 2 GIGS data and a R200.00 airtime will be loaded once off.

Kind Regards, Raquel Dionene Boyd, Customer Care eService Team

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 23 August 2017 10:36 AM - To: ********** 'hellopeter.com' Cc: 'Charnley, Loreal, Vodacom South Africa'; 'Theresa Fourie' - Subject: RE: Good day TX. The R200 was for the credits Vodacom stole from me. Don’t you think 2Gb is a bit low by taking in consideration the money (lost of income) I lost because of Vodacom’s ********** upgrades? When will I be refunded the R1645 that I paid out of my pocket and was promised by Vodacom I will be reimbursed. Somebody phone me on Monday regarding this. I told her that I want the moneys to be transferred to my bank account as I paid that money cash out of my pocket. As a Vodacom staff member she just vanished like every one before her did!!! Come on guys, let’s put this problem to bed now for once and all. I don’t have this time to waste on such nonsense. Yesterday I went to Vodashop@Reds in Rooihuiskraal North. A Zandile was very hostile and rude to me and told me that they are instructed not to help me at all. He also refused to give me his name, so I got it from one of the other staff members? Please ASSIST. Or it looks like I must ask “Uncle Hello Peter” for assistance again. Nico Fourie ******************************************************************************************************************XX From: Charnley, Loreal, Vodacom South Africa ********** Sent: 23 August 2017 10:38 AM - To: Nico Fourie - Subject: Read: RE:

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.

This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 23 August 2017 12:42 PM - To: ********** - Subject: RE: No reply yet!!!!!! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ From: ********** ********** Sent: 22 August 2017 03:28 PM - To: ********** - Subject: Ref: Dear Mr Fourie Thank you for your email communication. Kindly be advised for the number ********** 345 as a goodwill gesture the account will be allocated with a 2 GIGS data and a R200.00 airtime will be loaded once off.

Kind Regards, Raquel Dionene Boyd

******************************************************************************************************************XX 23 August 2017 – WhatApp messages 07H32 - Nico: Morning Loreal 08H55 - Loreal: Morning Mr Fourie. 09H22 - Nico: I went to that Vodashop at the RedsMall and they refuse me any help. A Zandile spoke to me and was very hostile. He didn’t even give me his name. He refused to give it to me. I got it from one of the other staff members. 17H05 - Nico: And NO reply! 19H40 – Loreal: I have escalated you email complaint to the representative that looks after the store. ******************************************************************************************************************XX 2017-08-23 – 16H13 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX From: ********** ********** Sent: 23 August 2017 04:19 PM - To: ********** - Subject: RE: ***~ZA31 Dear Nico. Thank you for your email. I would like to take this opportunity to express our sincerest apologies for the inconvenience that you have experienced. I have created a service request to our back office for further assist. Feedback will be provided within 48 to 72 hours. Your reference number is 1- ********** ********** for further communication.

Regards, Tsepo Moletsane, Customer Care eService Team

“New Inidian with ANOTHER apology! Ek is al g@tvol vir Jannie jammer gatgeit! Another “I have created a service request to our back office for further assist.” Another rugby 1995 worldcup – “Feedback will be provided within 48 to 72 hours” Another “reference number is 1- ********** ********** ” F@k, hoeveel nog??????

******************************************************************************************************************XX From: Nico Fourie ********** Sent: 23 August 2017 04:22 PM - To: ********** - Subject: RE: ***~ZA31 I’m gatvol for Vodacom just passing the buck. Can somebody take ownership of this call and sort out this ****!!!!!!!!! ******************************************************************************************************************XX From: ********** ********** Sent: 23 August 2017 04:25 PM - To: Nico Fourie - Subject: Vodacom Customer Care Reply; ***~ZA31 Thank you for your email. Remember - This is an auto response so please do not reply. Please note: Your email was blocked due to the use of inappropriate language. Please resubmit your query using acceptable language in order for us to attend to your query. Thank you, Vodacom Customer Care “Vodacom can’t take it like a man. So DO your thing for a change, Vodacom!!!”

******************************************************************************************************************XX From: ********** ********** Sent: 23 August 2017 08:08 PM -- To: ********** - Subject: RE: ***~ZQW4 Dear Nico We have escalated your query for further assistance. Feedback will be provided once the matter is resolved.

Regards, Tsepo Moletsane, Customer Care eService Team

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

On 2017/08/23 12:43 PM, Nico Fourie, wrote: No reply yet!!!!!! Nico Fourie “ESCALATED SINCE 2015!!!!” One day the BULLS will win and SA the cricket world cup”! ******************************************************************************************************************XX From: Nico Fourie ********** Sent: 24 August 2017 08:39 AM To: ********** Subject: FW: Are you interested in this story Goeie more Huisgenoot Ek heg n dokument aan met my gebeure met Vodacom. Die problem is nou nog nie opgelos nie. Ek is nogsteeds besig met hulle. Ek is besig om die laaste en nuwe gebeure te noteer. Ek kan nie Glo Vodacom het dit al drie keer toegelaat dat iemand anders my sim karate migreer na ander pakette en ek sit met die gebakte pere. As n jare lange ****rak klient van Vodacom is ek nou op n prepaid paket met DIE slegte diens vers******. Ek was eergister by Vodashop@Reds in Rooihuiskraal Noord en ek was baie onbeskof deur n Zandile behandel. Hy het my mee gedeel dat hulle glad nie met my mag praat en van hulp wees nie. Dis natuurlik omdat ek hulle geraporteer het met hulle swak diens en hoe hulle bestuurder/bestuurderes in die winkel met my gedeel het. Geskree op my en skel taal gebruik. Ek het al voor heen Hello Peter gebruik en toe het daar n ietsie gebeur. Ek gaan nou maar weer by Oom Hello Peter aanklop. Daar is verskeie kere versoekedeur my geopen met Vodacom en net weer toe gemaak sonder enige optrede!! Die een verwys die problem na die aander een en daan verwys daai een dit weer na n ander een en so gaan dit aaaaaannnnn!!!! Miskien kan julle my help om hulle aan die kaak te stel. Wag om van julle te hoor. Dankie. Nico Fourie Cell Nr: ********** / ********** E-mail: ********** ******************************************************************************************************************XX 2017-08-24 – 13H15 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX 2017-08-23 – 13H16 – Vodacom SMS “Your query has been closed. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX “Let me try Media24 and when my day is wasted on this sh@t I can sommer put it on FACEBOOK and Hello Peter’s websites!!” ************************************************************X It is now 24 August 2017 08:05 PM. I will continue tomorrow. Enough time wasted on Vodacom for the day!!!! It is now 25 August 2017 12:05 PM- I will update the (no events) that took place from yesterday! Only to update I have, is the bad response from Loreal. Look at the time between yesterdays messages and I did not hear anything from Vodacom at all. Look at all my QUERIES that were logged. Vodacom do not act on them but only closed them all. What BULLSH@T!!!!!!!! It is now 25 August 2017 17:08 PM and I have not received any call or mail from anybody yet!!!!!! ******************************************************************************************************************XX 2017-08-29 – 08H13 – Vodacom SMS “Your query has been escalated to a support specialist. Ref NR. 1- ********** ********** . ******************************************************************************************************************XX 2017-08-29 – 08H13 – Vodacom SMS “Your query has been closed. Ref NR. 1- ********** ********** . A query was opened and immediately closed!!!! Really now, but this is what one can expect from Vodacom! ******************************************************************************************************************XX From: ********** ********** Sent: 25 August 2017 05:35 PM - To: Nico Fourie Subject: Vodacom Customer Care Reply - Authentication Response Thank you for your email. Your reference number is: 003S~SCR4

Please reply to this email with these three bits of personal information: 1. Date when cell number was last used 2. Prepaid price plan (Example: Per second billing, Vodacom 4 Less, Vodacom 4U Prepaid) 3. Date of last recharge Thank you, Vodacom Customer Care ******************************************************************************************************************XX It is now 1 September 2017 08H32 PM and I have not received any call or mail from anybody yet. ******************************************************************************************************************XX