1 reviews | Active since Apr 2012
BAD BAD BAD
<p>vodaco is my service provider since the 96. i have my contract with autopage but they migrate with vodacom which means my contract i s also with vodacom. my upgrade is more than a year overdue and i tried to upgrade online as you save some money this wa. i've chat with KELLY and ZANDILE at the customer care chat line on 22 September and asked them to phone me the next day as i was waiting for a quote from Cell C also. the never phone me back. on saturda 24 September I also left a writing comment and once again asked them to phone me aas I need an upgrade. untill this moment no one at Vodacom contacted me. </p> <p>according to al ads Vodacom is the leading network??? but the do not care for their customers and it is okay with them if their customers take a contract with other service providers???</p> <p>i am really dissapointed as I am a client for almost 20 years and this is the treatment I received. maybe it is better if I take a contract at a network who cares for their clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MOHAMMED contacted me on wednesday 5 October regarding my complaint and promised to look into this matter and that someone from VODACOM will contacted me the very same day to assist me as I still want to do my upgrades. this is Saturday 8 October 10;00 and still no one from Vodacaom contacted me. if it was not that we have vodacom e-mail addresses I would rather just cancelled my 20 year contract with them. if this is the way the treat customers who support them for 20 years, just think the treatment new customers will get from them. VODACOM ARE NOT THE LEADING NETWORK ANYMORE!!
MOHAMMED contacted me on wednesday 5 October regarding my complaint and promised to look into this matter and that someone from VODACOM will contacted me the very same day to assist me as I still want to do my upgrades. this is Saturday 8 October 10;00 and still no one from Vodacaom contacted me. if it was not that we have vodacom e-mail addresses I would rather just cancelled my 20 year contract with them. if this is the way the treat customers who support them for 20 years, just think the treatment new customers will get from them. VODACOM ARE NOT THE LEADING NETWORK ANYMORE!!
unbelievable VODACOM is going from Bad to worse! after my post on saturday customer care phoned me immediately where I explain my problem and they promise to contact me back. this morning Zandile phoned me, but she could'nt solve my problem as they market specials but they could not provide me with it. now they want me to settle for the same package but without the special where you get a tab for free. i was willing to settle for that if I get discount on the package as they is unable to provide the tab. i am really not that stupid to settle for something less but pay the same price. on my second upgrade they even do not stock the phones. i told Zandile that her superior must came back to me where Kimberly phoned me. even with her I could not reach a point there I was satisfied and told her that I am a customer for 20 years and surely that can find a way to sort this out. I mean, this is ongoing now for 3 weeks! even if it was not done before I am sure there is always a first time to keep your customer happy. i told her to find out what they are going to do and ask that her superior contact me as I am willing to go the whole way untill they keep up to their promises and standards even if it means that the CEO must settle this problem. it is 14:25 and still no one phoned me! i am very very upset. i also told her that I am going to cancel my other 4 contracts and take it to Cell C where she have a lot to say about Cell C and I told her that she is not working for Cell C, so she can not speak on their behalf!! this is very unproffessional. I urge Vodcam to contact me and to solve my frustrations as I am willing to keep on until I am satisfied! THIS IS VERY BAD FOR VODACOM and so much more where they try to run other service providers down! i hope that they will contact me very urgent>
unbelievable VODACOM is going from Bad to worse! after my post on saturday customer care phoned me immediately where I explain my problem and they promise to contact me back. this morning Zandile phoned me, but she could'nt solve my problem as they market specials but they could not provide me with it. now they want me to settle for the same package but without the special where you get a tab for free. i was willing to settle for that if I get discount on the package as they is unable to provide the tab. i am really not that stupid to settle for something less but pay the same price. on my second upgrade they even do not stock the phones. i told Zandile that her superior must came back to me where Kimberly phoned me. even with her I could not reach a point there I was satisfied and told her that I am a customer for 20 years and surely that can find a way to sort this out. I mean, this is ongoing now for 3 weeks! even if it was not done before I am sure there is always a first time to keep your customer happy. i told her to find out what they are going to do and ask that her superior contact me as I am willing to go the whole way untill they keep up to their promises and standards even if it means that the CEO must settle this problem. it is 14:25 and still no one phoned me! i am very very upset. i also told her that I am going to cancel my other 4 contracts and take it to Cell C where she have a lot to say about Cell C and I told her that she is not working for Cell C, so she can not speak on their behalf!! this is very unproffessional. I urge Vodcam to contact me and to solve my frustrations as I am willing to keep on until I am satisfied! THIS IS VERY BAD FOR VODACOM and so much more where they try to run other service providers down! i hope that they will contact me very urgent>