BAD BAD AFTER SALES SERVICE

I upgraded and took out an additional contact. Delivery of the new phones is being done by Ram Couriers. When my notice came through I saw that the one phone had the incorrect address on it for delivery. After about 4 calls to both Vodacom and Ram my address is still incorrect. Vodacom say they have changed the address, RAM says they have not received it. It is left for me to try and bridge the gap between the two companies, which is impossible, mostly because Vodacom do not even answer their phones!!! Funny how they jump all over you to take out a contact but once done they could not care. My phone is still not delivered to me and I am nowhere near sorting this query out.