bad bad

i took my samsung in on 17.03.2016 cause the thing does not want to work. i took it to vodacom next to Game in Westgate shopping centre. i was told they will put in a urgent job. i asked them when can i follow up, they said in about a weeks time (24.03.2016). i asked my sister to please just find out if there is any feedback because i have not heard anything from them. i've only got a copy of a form that i had to fill out. 1st off the lady was very rude to my sister, saying that i will receive a sms informing when i can collect. thats not what i need to know, i want to know what is wrong with my phone, and how long does a urgent job take??? might be time to switch networks!