Bad back office tun over time as in never.

<p>My debit order bounced in January (yes this was a mistake on my part). So when it was time for a upgrade they told me i cant and they need to review my account because of this reason. This was month ago and counting and i have been pushed onto team leaders many times. I phoned so many times last month just to get a answer, they even told me i hit a call centre limit (the irony). So i have lost total interest but i would like to just get some sort of answer? </p>