Bad

I checked my credit record and I have an outstanding account of vodacom I am willng to make payment to remove this under my credit report. The problem is that I cannot get assistance as I dont even know or have that ber, i contacted 082111, they transfered me to legal on... who transfered me to accounts on . and when all of them check they said they dont have me on their records. The other problem is that when i call the accounts department its requesting me for a vodacom number either than that i cannot get assistance. Can I please have someone to assist me urgently as I need to sort this out immediately. Your assistance will be highly appreciated.