Bad Attitude Vodacom Northgate

This is all started with an email I received from RAM for a delivery at an address I don’t know. I get advised by the RAM contact centre that’s it’s a delivery from Vodacom. That’s where the issues started. I contact Vodacom,was assisted by a lady who was not helpful to say the least,other than to refer me to a Vodacom outlet. Even asking where the closest outlet was,seemed to be a stretch to far for her. I eventually make my way to a Vodacom outlet at Northgate mall. I wait 5min to be assisted,even though the shop had two other customers already but 4 consultants. Eventually after standing aimlessly,a consultant looks up from his cell phone and says “Sit down”...manners. I sit and explain that a line has been activated on my account **********LY, he neither acknowledges nor responds to my explanation instead he starts typing on his desktop. 2 minutes elapse and still no word from said consultant,at this stage he reverts back to his cell phone. I ask if is he going to assist me or not,his reaction to my question is to turn his monitor in my direction and look at his phone. I point out to him that all I’m asking for is communication. From where I’m sitting it merely looked like he was busy with personal matters on his phone instead of helping a client. He arrogantly says to me, there’s a bigger Vodacom store down the road maybe they will assist you...bear in mind those are the first words he says to me. I ask again if he’s going to assist me, take note that at this stage all I asked for was communication,he blatantly looks at me and says NO. That’s fine,I request for a manager and he rudely gestures to the back office. Am I supposed to go there myself and knock?! Eventually a manager comes over,Johan, he assists effortlessly...and provides me with the information I need to resolve my ***** issue. I’m now being referred to Vodacom connect in an attempt to resolve my issue. It’s odd how Vodacom is the common thread in all this yet they allow ********** lines to be activated on their clients lines without consent.