BAD ATTITUDE / UNPROFESSINAL STAFF/ UNRESPONSSIVE

I purchased an LG phone from Vodacom April 2015! The phone is 4 months old, it switched off & would not go back on. I took it to TYGVALLEY VODC, I asked if there was a chance of swopping the phone for a new one as it seems a manufacture issue. I was told that the policy is return within 7 days, could not swop. I had no phone for almost a week, fetched my phone yesterday was told that my phone was wiped clean I lost everything! Also was told that the screen guard is removed for fixing & it is up to the client to replace it at its own cost. By then I was really upset & demanded to see a manager which was not onsite, asked for a supervisor there was not one there either! Q. Who is running the store? A staff member called Veronik, in addition to being rude & unprofessional, argued with me saying I should contact LG for a new phone its not their problem! ARE YOU KIDDING ME I PURCHASED THE PHONE FROM YOU NOT LG! While talking to me looking elsewhere, that is RUDE! PLEASE TRAIN YOUR STAFF THEY ARE THE FACE OF THE BUSINESS! REQUESTED FOR A MANAGER TO CALL BACK, STILL WAITING! VODACOM ARE YOU AWARE THAT CELL C IS BUYING CONTRACTS UP TO R10.000!!! I HAVE 5 CONTRACTS INCLUDING KIDS!!!!!!