BAD ATTITUDE & TERRIBLE CUSTOMER CARE

This is a follow up on my previous complaints which has never really been handled with the seriousness it deserves. My cell is still suspended since the 28th of April 2015 due to high data usage which I have categorically disputed. long story short... many emails and recorded call which lasted approximately 30 minutes each time amounted to absolutely nothing. a senior manager by the name of Fabian promised over a week ago that he will definitely resolve the matter by the end of that day (Tuesday or Wednesday the 20th of May) as the matter was prolonged for far too long. I got a call that afternoon and was told he is awaiting some info which he will have by the morning and he will revert to me. That never happened. They expect me to pay for something I am not responsible for before they reconnect my cell. <br> <br> I went this Thursday to cancel my contract, Fabian was contacted by the rep at Vodacare Umhlanga and was told that he will call me by 2pm and have this matter resolved. He never called and didnt take my calls after that. I sent emails after that which has not been responded to. Cant wait to get out of this mess. My business is adversely affected as I am on a Corporate Package.