Bad attitude of assistant Manager and cc agent

I queried my account on *** - this contract is a 2G and if this is finished I have to load prepaid, I had the same problem a while back when this happened and I had to pay R3500 (got a credit at the end after helopeter complaint) I picked up that the account for this number is R412 and not R319 as per usual. When I called I was told by Bulelani that it was always an open contract. I know that it never was as previously I had to go to Vodacom to fix this after the big account! Now my problem is that this needs to be addressed and fixed! AND the attitude of the Assistant Manager and of Bulelani must be addressed as they both made like I dont know what I'm talking about and made like i am stupid!!!! After looking at 4 month statement they get the right to tell me that I am wrong and not investigate in full!!!!! I want this fixed and I will not go into VODACOM again to get this fixed!!!!