bad attitude, no feedback and no interest in sale

On 25 May I attempted to purchase a new cellphone via the vodacom website. Once I had gone through the process, the system stated that I would receive delivery in 24 hours. 2 days later I had not even had any communication. I tried calling 111, *** and ***4, none of whom could even find my order, The last person I spoke to found my order but could not tell me when I would receive delivery and asked me to phone one of the earlier numbers. I then complained via their website and stated that I was no longer prepared to put up with this shocking service and wanted to cancel the order (when receiving confirmation of my order I was advised that I could cancel before the delivery process was started). I received a follow-up call from them stating that my query had been forwarded to the relevant department - at no point was there any apology for their service or any attempt to rectify the situation. I was advised that I would receive confirmation of the cancellation by 29 May - nothing was forthcoming. On 1 June I again queried this and was advised that the query was marked for resolution for that day - needless to say, I still have no feedback. Been a customer for 16 years