BAD ATTITUDE FROM VODACOM SALESMAN

I purchased 2 cell phone covers & 2 screen protectors for the same model phone at the Goldfields Mall branch of Vodacom in Welkom on Sunday 14 February 2016.<br> The one cell phone cover fitted perfectly. The other one wasn't fitting snug and part of it kept pressing on the power button resulting in my phone switching off.<br> When I went back to the store today (16 February 2016) to exchange the defective cover, Werner (salesman) started giving me attitude about not returning it the same day. Where does it state that an item will only be exchanged if brought back the same day? <br> Anyways, I explained that I live 25km away and the store closed within an hour of my purchase, he asked why i didn't return the item the next day. Really Werner??? Its only been 2 days since my purchase!<br> Anyways, after giving me attitude, he refused to refund my money since he didn't have stock of the same cover in the same colour. <br> I told him i'll have to escalate the matter because I made a conscious decision to purchase these items from a Vodacom store, fully knowing that i'm paying premium price, simply because I expect a decent product & a decent level of service. <br> Unfortunately I got neither :(